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Alienware 18 Charging Problem
Hi,
My Alienware 18 is getting hot like *** everytime I plug the power cable into it then shutdown with no alert,
If I want to charge the laptop, I have to shutdown first then plug the power cable & it will work fine, until today when I switched it on a DOS message said: "This battery is not charging press F1 to continue to windows, or F2 to go into settings".
Please help!!
Hi again,
I did as you told me,
SupportAssist Log File
Last Scan: CPU (Manual) - Tuesday, September 1, 2015 1:59:25 AM Overall Test Result: Passed Hardware Scans
Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz (CPU:0) Name: Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz Cores: 4 Threads: 8 Signature: 306C3h Technology: 22 nm Performance Max Qualified Speed: 2.80 GHz Max Turbo Boost Speed: 3.79 GHz Current Speed: 3.59 GHz Multiplier: x 36.0 (8 - 28) Max Turbo Boost Ratio: x 38 Bus Speed: 99.77 MHz Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2 Cache Summary L1 Data Cache: 4 x 32.00 kB L1 Instruction Cache: 4 x 32.00 kB L2 Cache: 4 x 256.00 kB L3 Cache: 6.00 MB Core : 0 Temperature: 69 C Threads: 2 Core : 1 Temperature: 74 C Threads: 2 Core : 2 Temperature: 80 C Threads: 2 Core : 3 Temperature: 74 C Threads: 2 Stress Test Test Started 9/1/2015 1:59:25 AM Test Finished: Passed 9/1/2015 2:14:29 AM System Memory Total Physical Memory: 16.00 GB Maximum Supported Memory: 32.00 GB 4096 MB DDR3 (1600 MHz) Source: SMBIOS Memory Size: 4.00 GB Memory Type: DDR3 (1600 MHz) Memory Manufacturer: Micron Technology Memory Part Number: 8KTF51264HZ-1G6E1 Memory Serial Number: 0C5A4176 4096 MB DDR3 (1600 MHz) Source: SMBIOS Memory Size: 4.00 GB Memory Type: DDR3 (1600 MHz) Memory Manufacturer: Micron Technology Memory Part Number: 8KTF51264HZ-1G6E1 Memory Serial Number: 0C5A4184 4096 MB DDR3 (1600 MHz) Source: SMBIOS Memory Size: 4.00 GB Memory Type: DDR3 (1600 MHz) Memory Manufacturer: Micron Technology Memory Part Number: 8KTF51264HZ-1G6E1 Memory Serial Number: 0C5A4177 4096 MB DDR3 (1600 MHz) Source: SMBIOS Memory Size: 4.00 GB Memory Type: DDR3 (1600 MHz) Memory Manufacturer: Micron Technology Memory Part Number: 8KTF51264HZ-1G6E1 Memory Serial Number: 0C5A4185 Advanced Pattern Test Test Started 9/1/2015 1:59:25 AM Test Finished: Passed 9/1/2015 2:20:23 AM System Summary
Product Alienware 18 Service Tag <ADMIN NOTE: Service tag removed per privacy policy>
Express Service Code <ADMIN NOTE: Express service code removed per privacy policy>
Operating System
Operating System Name Microsoft Windows 10 (64-bit) Build Number 10240 DirectX Version 12.0 Windows Directory c:\windows System Directory c:\windows\system32 System Name AMMAR User Name Ammar Hammoud Windows Update Automatic Updates Automatic download and install Last checked Never Security
Windows Update Automatic Updates Automatic download and install Last checked Never Firewall - Windows Firewall Windows Firewall Enabled Yes Virus Scanner - Windows Defender Product Name Windows Defender Program Up To Date Yes On Access Scanning Enabled Yes Motherboard
Manufacturer Alienware Product 0FT9KT Chipset Intel PCH HM87 ePPID CN0FT9KT1296348C0003 BIOS Vendor Alienware Release Date 09/24/2014 BIOS Version String A10 ROM Size 4.00 MB SMBIOS Version 2.7 Intel(R) Mobile Express Chipset SATA RAID Controller Interface PCI Location PCI bus 0, device 31, function 2 Type RAID Controller Class 01h:04h:00h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 282Ah Revision 05h Driver Provider Intel Corporation Driver Version 12.8.0.1016, 8-1-2013 Driver c:\windows\system32\drivers\iastora.sys Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) Interface PCI Location PCI bus 0, device 20, function 0 Type USB xHCI Controller (USB 3.0) Class 0Ch:03h:30h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 8C31h Revision 05h Driver Provider Microsoft Driver Version 10.0.10240.16384, 7-9-2015 Driver c:\windows\system32\drivers\usbxhci.sys Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D Interface PCI Location PCI bus 0, device 26, function 0 Type USB EHCI Controller (USB 2.0) Class 0Ch:03h:20h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 8C2Dh Revision 05h Driver Provider Intel Driver Version 9.4.0.1025, 7-31-2013 Driver c:\windows\system32\drivers\usbehci.sys Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26 Interface PCI Location PCI bus 0, device 29, function 0 Type USB EHCI Controller (USB 2.0) Class 0Ch:03h:20h PCI Identification Vendor Name Intel Corporation Vendor ID 8086h Device ID 8C26h Revision 05h Driver Provider Intel Driver Version 9.4.0.1025, 7-31-2013 Driver c:\windows\system32\drivers\usbehci.sys Processors
Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz (CPU:0) Name Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz Cores 4 Threads 8 Signature 306C3h Family 6h Model 3Ch Technology 22 nm Temperature 79 C Performance Max Qualified Speed 2.80 GHz Max Turbo Boost Speed 3.79 GHz Current Speed 3.59 GHz Multiplier x 36.0 (8 - 28) Max Turbo Boost Ratio x 38 Bus Speed 99.77 MHz Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2 Cache Summary L1 Data Cache 4 x 32.00 kB L1 Instruction Cache 4 x 32.00 kB L2 Cache 4 x 256.00 kB L3 Cache 6.00 MB Core : 0 Temperature 69 C Threads 2 Core : 1 Temperature 74 C Threads 2 Core : 2 Temperature 80 C Threads 2 Core : 3 Temperature 74 C Threads 2 L1 Data Cache Quantity 4 Level L1 Type Data Size 32.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L1 Instruction Cache Quantity 4 Level L1 Type Instruction Size 32.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L2 Cache Quantity 4 Level L2 Type Unified Size 256.00 kB Associativity 8-Way Set-Associative Line Size 64 bytes L3 Cache Quantity 1 Level L3 Type Unified Size 6.00 MB Associativity 12-Way Set-Associative Line Size 64 bytes Memory
System Memory Total Physical Memory 16.00 GB Maximum Supported Memory 32.00 GB Page Files Total Size 2.38 GB Page File c:\pagefile.sys Location c:\pagefile.sys Size 2.38 GB 4096 MB DDR3 (1600 MHz) Source SMBIOS Memory Size 4.00 GB Memory Type DDR3 (1600 MHz) Memory Manufacturer Micron Technology Memory Part Number 8KTF51264HZ-1G6E1 Memory Serial Number 0C5A4176 4096 MB DDR3 (1600 MHz) Source SMBIOS Memory Size 4.00 GB Memory Type DDR3 (1600 MHz) Memory Manufacturer Micron Technology Memory Part Number 8KTF51264HZ-1G6E1 Memory Serial Number 0C5A4184 4096 MB DDR3 (1600 MHz) Source SMBIOS Memory Size 4.00 GB Memory Type DDR3 (1600 MHz) Memory Manufacturer Micron Technology Memory Part Number 8KTF51264HZ-1G6E1 Memory Serial Number 0C5A4177 4096 MB DDR3 (1600 MHz) Source SMBIOS Memory Size 4.00 GB Memory Type DDR3 (1600 MHz) Memory Manufacturer Micron Technology Memory Part Number 8KTF51264HZ-1G6E1 Memory Serial Number 0C5A4185 Batteries
Main Battery Battery Name PABAS0241231 Manufacturer Name SDI Type Li-I - Lithum Ion Battery Serial Number 41167 Designed Capacity Percentage 81 Current Charge Percentage 100 Current Charge 70.55 Wh Full Charged Capacity 70.55 Wh Designed Capacity 87.32 Wh Voltage 17.31 V Communications
Network Card - Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) Vendor Name Qualcomm Atheros Serial Number FF-5D-5E-E2-EC-F4-BB-FF Interface PCI Express x1 MAC Address ec:f4:bb:5d:5e:e2 Adapter Connected No IP Address 0.0.0.0 IP Mask 0.0.0.0 Gateway IP Address 0.0.0.0 Adapter DHCP Enabled Yes Driver Provider Rivet Networks Driver Version 8.1.0.25, 4-27-2015 Network Card - Broadcom 802.11ac Network Adapter Vendor Name Broadcom Corporation Serial Number 40-E2-00-00-00-01 Interface PCI Express x1 MAC Address 40:e2:30:12:22:c7 Adapter Connected Yes Current Speed 144.00 Mbps IP Address 192.168.1.101 IP Mask 255.255.255.0 Gateway IP Address 192.168.1.1 DHCP Server 192.168.1.1 Adapter DHCP Enabled Yes Driver Provider Broadcom Driver Version 7.35.267.0, 5-14-2015 Hard Drives
SAMSUNG SSD PM851 mSATA 256GB Vendor Samsung Model Number SAMSUNG SSD PM851 mSATA 256GB Serial Number S1EVNYAF647440 Firmware Revision EXT49D0Q Size 238.5 GB Marketed Size 256 GB Sector Information Physical Sector Size 512 B Logical Sector Size 512 B Logical Sector Count 500118192 Supported Standards ACS-2, ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Negotiated Signaling Speed 6.0 Gbps Rotation Rate Non-rotating media Temperature Information Temperature 47 C SMART Attributes Power Cycles 792 Security Information Status User password not set, Security is unlocked Master Password Capability High Security Erase Time 2 minutes Excessive Password Attempts No OS - C: Volume Serial Number 6AD5-7BFD File System NTFS Volume Capacity 196.49 GB Volume Free Space 48.73 GB Volume Used Space 147.77 GB ST1000LM024 HN-M101MBB Vendor Seagate Model Number ST1000LM024 HN-M101MBB Serial Number S314J90F148875 Firmware Revision 2BA30001 Size 931.5 GB Marketed Size 1 TB Cache Size 16 MB Sector Information Physical Sector Size 512 B Logical Sector Size 512 B Logical Sector Count 1953525168 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Negotiated Signaling Speed 6.0 Gbps Form Factor 2.5" Rotation Rate 5400 RPM Total Data Read 1.64 GB Total Data Written 1.99 GB Temperature Information Temperature 39 C Maximum Temperature (Power Cycle) 39 C Maximum Temperature (Lifetime) 48 C Maximum Recommended 80 C Maximum Temperature Limit 85 C Minimum Recommended -5 C Minimum Temperature Limit -10 C SMART Attributes Power Cycles 792 Power On Hours 1183 Load Cycle Count 41815 Reallocations 0 Pending Reallocation Count 0 Offline Scan Uncorrectable Errors 0 Ultra DMA CRC Errors 0 Start Stop Count 884 Security Information Status User password not set, Security is unlocked Master Password Capability High Security Erase Time 206 minutes Excessive Password Attempts No DATA - D: Volume Serial Number 50E3-42A2 File System NTFS Volume Capacity 931.39 GB Volume Free Space 466.97 GB Volume Used Space 464.41 GB TOSHIBA MK1059GSM USB Device Vendor Toshiba Model Number TOSHIBA MK1059GSM Serial Number 81L3PAA8T Firmware Revision GU001U Size 931.5 GB Marketed Size 1 TB Cache Size 8 MB Sector Information Physical Sector Size 4 KB Logical Sector Size 512 B Logical Sector Count 1953525168 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Negotiated Signaling Speed 3.0 Gbps Form Factor 2.5" Rotation Rate 5400 RPM Temperature Information Temperature 37 C Maximum Temperature (Power Cycle) 37 C Maximum Temperature (Lifetime) 53 C Maximum Recommended 55 C Maximum Temperature Limit 55 C Minimum Recommended 5 C Minimum Temperature Limit 5 C SMART Attributes Power Cycles 1086 Power On Hours 4293 Load Cycle Count 15899 Reallocations 0 Pending Reallocation Count 0 Offline Scan Uncorrectable Errors 0 Ultra DMA CRC Errors 2 Maximum Temperature (Lifetime) 53 C Minimum Temperature (Lifetime) 14 C Start Stop Count 1115 Security Information Status User password not set, Security is unlocked Master Password Capability High Security Erase Time 276 minutes Excessive Password Attempts No Sephirothe - F: Volume Serial Number 8827-F7C6 File System NTFS Volume Capacity 931.51 GB Volume Free Space 108.74 GB Volume Used Space 822.76 GB Optical Drives
MATSHITA DVDRWBD UJ167AM Model Number MATSHITADVDRWBD UJ167AM Drive Serial Number WQ92 031574 Firmware Revision 1.03 Drive Letter E Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, BD-ROM, BD-R, BD-RE Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL Write Strategy TAO, SAO, RAW Video
Video Card - AMD Radeon(TM) HD8970M Vendor Name Advanced Micro Devices, Inc. [AMD/ATI] Interface PCI Express x16 Negotiated Link Width x8 (maximum x16) Video Card Chip Type AMD Radeon Graphics Processor (0x6801) Video Card Memory 4.00 GB Video Card BIOS BR44966.006 GPU : 0 Temperature 55 C Driver Provider Advanced Micro Devices, Inc. Driver Version 15.200.1062.1004, 8-3-2015 Video Card - AMD Radeon(TM) HD8970M Vendor Name Advanced Micro Devices, Inc. [AMD/ATI] Interface PCI Express x16 Negotiated Link Width x8 (maximum x16) Video Card Memory 4.00 GB GPU : 0 Temperature 56 C Driver Provider Advanced Micro Devices, Inc. Driver Version 15.200.1062.1004, 8-3-2015 Display - Generic PnP Monitor Mode 1920 x 1080 (32-bit) (60 Hz) Preferred Mode 1920 x 1080 (59 Hz) Signal Type Digital Video Capture Device - Integrated Webcam Driver Provider Microsoft Driver Version 10.0.10240.16384, 6/21/2006 Audio
Sound Card - Realtek High Definition Audio Driver Provider Realtek Semiconductor Corp. Driver Version 6.0.1.7525, 6-2-2015 Driver c:\windows\system32\drivers\rtkvhd64.sys Sound Card - AMD High Definition Audio Device Driver Provider Advanced Micro Devices Driver Version 10.0.0.1, 6-9-2015 Driver c:\windows\system32\drivers\atihdwt6.sys USB Devices
USB Hub Device Version 0.0.5 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 10.0.10240.16384, 6-21-2006 Driver c:\windows\system32\drivers\usbhub.sys Laptop_Integrated_Webcam_FHD Manufacturer CKFB221F30401789CEF2 Device Version 34.6.1 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 10.0.10240.16384, 6-21-2006 Driver c:\windows\system32\drivers\usbccgp.sys 2.4G Wireless Device Manufacturer 2.4G Device Version 16.0.1 USB Version 1.1.0 USB Device Speed USB 1.1 (Full-speed) Driver Provider Microsoft Driver Version 10.0.10240.16384, 6-21-2006 Driver c:\windows\system32\drivers\usbccgp.sys USB Device Device Version 0.0.0 USB Version 0.0.0 USB Device Speed USB 1.0 (Low-speed) Portable USB 3.0 Drive Manufacturer Verbatim Serial Number 200513113205 Device Version 1.0.0 USB Version 3.0.0 USB Device Speed USB 3.0 (SuperSpeed) Driver Provider Microsoft Driver Version 10.0.10240.16384, 6-21-2006 Driver c:\windows\system32\drivers\usbstor.sys USB Hub Device Version 0.0.5 USB Version 2.0.0 USB Device Speed USB 2.0 (High-speed) Driver Provider Microsoft Driver Version 10.0.10240.16384, 6-21-2006 Driver c:\windows\system32\drivers\usbhub.sys Broadcom BCM20702 Bluetooth 4.0 +HS USB Device Device Version 1.1.2 USB Version 2.0.0 USB Device Speed USB 1.1 (Full-speed) Driver Provider Broadcom Corporation Driver Version 12.0.1.654, 7-2-2015 Driver c:\windows\system32\drivers\bthusb.sys M18x Manufacturer Alienware Serial Number 2.3.0 Device Version 0.0.0 USB Version 0.0.2 USB Device Speed USB 1.1 (Full-speed) Driver Provider Microsoft Driver Version 10.0.10240.16384, 6-21-2006 Driver c:\windows\system32\drivers\hidusb.sys Input Devices
Keyboard - HID Keyboard Device Manufacturer (Standard keyboards) Driver Provider Microsoft Driver Version 10.0.10240.16384, 6-21-2006 Driver c:\windows\system32\drivers\kbdhid.sys Keyboard - Standard PS/2 Keyboard Manufacturer (Standard keyboards) Driver Provider Microsoft Driver Version 10.0.10240.16384, 6-21-2006 Driver c:\windows\system32\drivers\i8042prt.sys Mouse - Synaptics SMBus TouchPad Manufacturer Synaptics Driver Provider Synaptics Driver Version 19.0.15.2, 7-9-2015 Mouse - HID-compliant mouse Manufacturer Microsoft Driver Provider Microsoft Driver Version 10.0.10240.16384, 6-21-2006 Printers
Send to Microsoft OneNote 15 Driver Model Send to Microsoft OneNote 15 Driver Path Send To OneNote 2013 Driver Version 15.0.4128.4000 Driver C:\WINDOWS\System32\DriverStore\FileRepository\ntprint.inf_amd64_08e757f7c012ea27\Amd64\mxdwdrv.dll Microsoft XPS Document Writer v4 Model Microsoft XPS Document Writer v4 Path Microsoft XPS Document Writer Driver Version 10.0.10240.16384 Driver C:\WINDOWS\System32\DriverStore\FileRepository\ntprint.inf_amd64_08e757f7c012ea27\Amd64\mxdwdrv.dll Microsoft Print To PDF Model Microsoft Print To PDF Path Microsoft Print to PDF Driver Version 10.0.10240.16384 Driver C:\WINDOWS\System32\DriverStore\FileRepository\ntprint.inf_amd64_08e757f7c012ea27\Amd64\mxdwdrv.dll Adobe PDF Converter Model Adobe PDF Converter Path Adobe PDF Driver Version 10.1.0.0 Driver C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL Product Version: 1.1.6664.10
Alienware - Rodrigo
9 Technologist
•
4398 Posts
925
1
Posted September 1st, 2015 08:00
Hi,
Is there a light on the AC adapter? Is it still charging the battery? Make sure your system is running the latest Bios firmware, click here for the download link.
Alienware - Rodrigo
9 Technologist
•
4398 Posts
925
1
Posted September 2nd, 2015 18:00
Hi,
It may be best to have the system checked by the repair facility. If your system is in warranty, send me a PM with your service tag for further assistance.
Alienware - Rodrigo
9 Technologist
•
4398 Posts
925
1
Posted August 31st, 2015 15:00
Hi,
Is there a light on the AC adapter? Check in the Bios (to access the Bios, tap the F2 key during boot) to confirm what it shows for the AC Adapter. Also, try running a CPU stress test using the Support Assist tool to check how high the CPU temperature goes. If you do not have Support Assist installed in your computer, click here for the download link. Follow the steps below to run the stress test.
Let us know how it goes.