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Alienware Update repeats BIOS Update
Each month, my Alienware Update re-installs my system BIOS with the same version. Anybody got any clues as to how to stop that?
Alienware 17 r4 System; BIOS Ver. 1.2.1; Date 10/24/2017
2 people also have this problem
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karadoulis1
10 Posts
5223
0
Posted December 11th, 2017 13:00
Same problem here - I contacted Alienware and they told me that I have to wait for the next update eg 1.2.2 to come out and just ignore the pop up every time I start the laptop. (not a solution if you ask me)
I have 1.2.1 | 24/10/2017 and the one keep poping up is the same version with different date 1.2.1 | 4/12/2017.
They must messed up the updates or something.
Add me to the list and it is getting annoying! It shows up in Tech emails that I need to install it, but it's the same version time after time, but the date keeps changing on it, although it says it is the same version.
Now it is showing up due to the Alienware Update that runs in my system tray. I have gotten it 3 times over the past week and when you try to click on it to get rid of it, it automatically starts the install process and I have to reboot to let it finish. This is annoying as hell! Dell needs to do something about this and soon!
karadoulis1
10 Posts
5291
0
Posted December 20th, 2017 04:00
Yeah but this is not a solution - we don't even know if we flash the BIOS or not because it is keep saying 24/10 1.21.1
So Alienware support via email told me to just ignore this problem, and gave no info on any fix or further BIOS update. I contacted Alienware on Twitter too and though they were very responsive they defaulted to the "just ignore it" policy in the end. However, they did tweet that they were escalating the issue and would be back in touch as soon as they heard from their engineers. Which I think is not likely to happen anytime soon. The one substantive assurance I got was that the BIOS update will not install itself in the way that Windows updates can do if you ignore them too long.If this were an ordinary software update issue I wouldn't be concerned but BIOS is a big deal and as a newcomer to Alienware this matter is not giving me a lot of confidence in the product.

pikto
1 Message
5223
0
Posted December 10th, 2017 13:00
Same problem here, and my GC is overheating to 91°c since the last Bios update every time I try to play...