Good day! I want to share their negative experiences with Dell and ask for help! I am the owner of Alienware M18, a month ago there was a problem - after 15 minutes of falling computer performance. I contacted tech support. At 02.09 they master three times already visited me. The problem has not been solved, but at the time of their visits, they messed up the computer -Cover keyboard, transparencies and cable video cable going to the monitor. Support service comes without even a basic means for monitoring the computer. They just change the details and leave and do not resolve the problem, it is important or not.Starschy manager Ticket does not talk on the phone and does not respond to the letter! Yesterday, one of the employees tehpodderzhi invited me to call the wizard for my own funds (to pay him cash)!And in tech support assured me that I was replacing a memory module, this frank lies !! Memory modules I bought for my own money in the store unrelated to Dell. All my requests tribute contacts superiors in technical support refuses! As a result of having paid the warranty (check the master the next day) I am more than a month have not serviceable laptop and any who did not understand what the problem is with him. By passing this, I have a bunch of broken parts dell masters! And this is called the Dell warranty ???Still I can say that the parts are not brought new and used and already broken! I brought the motherboard in which it was immediately clear broken plugs!What do I do and where longer process any help I do not understand! All attempts to solve the problem abut the support, and they are absolutely not competent! Once again, having paid the guarantee I have a broken laptop for over a month and it is not clear when it will be repaired.Support service offers to diagnose for cash! Many items are broken in the process of renovating! Here's what actually dell tech support !!!