Chris,

I'm getting static out of my front and rear ports, especially at higher volumes.  I was supposed to have a part shipped to me like a month ago (when I called, they said it was already dispatched), but it never arrived.  I am going to call in again, but was wondering if there was a ProblemID that I could reference to make it go a little smoother/faster?

Thanks in advance!

Message sent; this has been a Day-1 issue; but when I saw the posts here regarding the audio jack I figured I'd wait for the fix that was due out.

Thanks so much for looking into this!

Auroras with Intel i3 and i5 chips are deemed R1 and the i7 is considered R2.

Can someone from Dell hopfully Chris . Confirm that this part has to be made under warranty or not ?

I simply called and they over-nighted it, Costa Rica CS FTW!

If this is a defect cause by the manufacturing process, as I understand Chris stated prior, there would be no need for a warranty.

Just give Alienware CS a call, its a totally polar experience than standard Dell CS.

Apparently after the merger, Alienware's tech support/cs remained in place in Miami and Costa Rica. That's a VERY good thing.

Thanks for the reply . I called AW , and asked them about the part and the switch that they were supose to fix a nonth ago . Some how after my exchange out they say I have no warrinty,when I bought the exstended warranty and still have until 3/2010 . Its funny how it just got up and went away,no nothing . But thats another story . So I asked about this I/O part  and it seems thet won't fix it with no warranty . Here we go again with Dell failing again

Sorry I ment 2011.

COWBOYCAT,

Click my username, click Add as Friend, in the blank area I need the following, then click Send request -
Name:
Email Address:
Shipping address:
Phone number:
PC Service Tag number:
Reason: Aurora Front Audio Jack Noise/Static

JAY2010,

Send me your service tag number in a private message so I can look into this.

Thank you Chris for the reply . Message sent .