First, I would like to note that my disc driver is not working. I could not remove my CD that was inside, until I restarted my laptop and pressed the eject button. Whenever I put any CD into my laptop, it does not read it and recognizes there is no disc inside, so therefore I have to restart my computer again and press the eject button while it reboots in order to remove my disc. When I go to 'Start'>Run and type in devmgmt.msc both dvd drives have a yellow yield sign with an exclamation in the middle. I checked if it needed updates, but the drivers say, "the best driver software is already installed".

What can I do to fix this problem, step by step?

Secondly, my Alienware AlienFX, when pressed from the upper right side of my laptop (AlienFX button), brings up a big red "X" with a message in a black background. It says, "The theme you are opening is not compatible with this computer. You will not be able to apply the theme."
After I click ok on the message box, I went to FX colors and pressed the blue color on the wheel. Another message popped up:

"System.NullReferenceException: Object reference not set to an instance of an object.
   at AlienLabs.AlienFX.Editor.Controls.ActionColorPickerControl.processSelectedColorChanged(Color primaryColor, Color secondaryColor)
   at AlienLabs.AlienFX.Editor.Controls.ActionColorPickerControl.selectedColorChanged(Color primaryColor, Color secondaryColor)
   at AlienLabs.AlienFX.Tools.Controls.DynamicColorWheel.onSelectedColorChanged(Color primaryColor, Color secondaryColor)
   at AlienLabs.AlienFX.Tools.Controls.DynamicColorWheel.selectColotItem(PathRadioButton element, Boolean rotateIndicator)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.RadioButton.OnChecked(RoutedEventArgs e)
   at System.Windows.Controls.Primitives.ToggleButton.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
   at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
   at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
   at System.Windows.DependencyObject.SetCurrentValueInternal(DependencyProperty dp, Object value)
   at System.Windows.Controls.Primitives.ToggleButton.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)"

I would like to know how I can fix this please.

I have a 2012 Alienware m17x R3 with  a blue ray dvd player and a 1TB hardrive.