
UNSOLVED
One down, one to go.
Recieved one of the two XPS systems we ordered today. We took it out of the box, looked at it, then... put it back in it's shipping box.
The second system, which is identical to the one we received and was ordered on the same date, is still stuck in the "Testing" phase. Both systems spent four days in "Testing". On system went straight to "Shipped", while the other when BACK to the "Build" phase for one day. It moved back up to "Testing", where it has again sat for two days.
Though one should be grateful for at least getting
A single XPS system, it does me little good until I receive the second one. For our business application, they need to go online together.
Two (2) - Dell XPS 700 Black (specs same for both)
Intel Core2 Duo processor E6600 (upgrade from 940D/E6400)
4GB Dual Channel DDR2 SDRAM
512MB nVidia GeForce 7900 GTX (upgrade from single 256MB 7900 GS)
320GB Data Security RAID 1 (2 x 320GB 7200 RPM)
160GB Serial ATA HD (10K RPM)
16X CD/DVD burner (DVD+/-RW)
13 in 1 Media Card Reader
3.5" Floppy Drive
Integrated 7.1 Channel Audio (NO Sound Card)
DVI-VGA Adapter to connect 2 CRT Monitors to dual capable Video Card
No Monitor
No Keyboard
No Mouse
No Modem
No Speakers
No Second Optical Drive
No ISP
Genuine Windows XP Professional SP2
McAfee Security Center, 15-months
No Microsoft Office
No Digital Music Software
No Digital Imaging Software
Intel Core2 Duo processor E6600 (upgrade from 940D/E6400)
4GB Dual Channel DDR2 SDRAM
512MB nVidia GeForce 7900 GTX (upgrade from single 256MB 7900 GS)
320GB Data Security RAID 1 (2 x 320GB 7200 RPM)
160GB Serial ATA HD (10K RPM)
16X CD/DVD burner (DVD+/-RW)
13 in 1 Media Card Reader
3.5" Floppy Drive
Integrated 7.1 Channel Audio (NO Sound Card)
DVI-VGA Adapter to connect 2 CRT Monitors to dual capable Video Card
No Monitor
No Keyboard
No Mouse
No Modem
No Speakers
No Second Optical Drive
No ISP
Genuine Windows XP Professional SP2
McAfee Security Center, 15-months
No Microsoft Office
No Digital Music Software
No Digital Imaging Software
Original Order Date - 6/21/06
First Cancelled/Reordered Date - 7/28/06 (had not received "First Call" concerning "cancelation" or "upgrade offer" )
First Call Concerning Upgrade - 8/21/06
In Production ("Testing Stage" ) - 8/22/06
Delivery Estimate for second system - November 01, 2006
Responses (3)
Solutions (0)

fudgieguys
1308 Posts
144
0
Posted August 29th, 2006 21:00
You could try this link and see if you can receive further assistance.
https://support.dell.com/support/topics/global.aspx/support/dellcare/en/outstanding_issues?c=us&cs=19&l=en&s=dhs
Can not answere why one was and the other was not shipped.