Just got my Inspiron 5748.  Requested a backlit keyboard.  Didn't get one even though i was told i had to buy the 17" in order to get the backlit keyboard.  I also requested Microsoft Word which is not installed. I guess that i have to download the software from the internet which i do not have access to on a regular basis.  I am not sure why it is assumed that everyone has access to the internet.  I do not on a regular basis.  Not a happy first time Dell customer.

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