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0828019322
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56970
February 10th, 2015 03:00
Battery problem
My Inspiron 5521 has an extended warranty, the battery however only has a 12 warranty which expired about a month ago, I get a message " Your battery has experienced permanent failure and needs to be replaced". The battery bar shows the message 71% available(plugged in, not charging), when the AC adapter is disconnected my notebook shuts down. According to the call centre the battery needs to be replaced. I noticed that the same problem was posted in Nov 2014, I've run the diagnostic test with the message Error Code 2000-0132, Validation 88191, Msg The battery is reaching the end of its usable life. The cost of replacing the battery is astronomical (I have the long life battery). My cheap no name notebooks have had battery lives of 4 years plus, obviously I made a huge judgement error in assuming that a "branded product" is better and like the previous post (Nov 2014) the question needs to be asked, does Dell manufacture products which last just until the warranty period has expired?
Robert P (retired)
6 Operator
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9396 Posts
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Posted February 10th, 2015 07:00
Hi 0828019322,
Thanks for posting on the Forum. Here is some information regarding batteries and how long they last.
Some customers have reported that batteries can be purchased for a lower price through companies like Discount Electronics.
Regards,
Robert
Robert P (retired)hfbatliwala
1 Message
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Posted September 24th, 2015 00:00
I opened the Dell Latitude E5420 box yesterday which was purchased in dec 2011. but the new battery is not getting charged. it says end of the usable life. how is this possible??. its brand new just opened Yesterday for the first use.
Mary G
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20095 Posts
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Posted February 10th, 2015 07:00
Batteries can fail at any time depending on use. One year warranty is a good one that covers defects not wear. If you don't need the mobility and use the laptop as a desktop replacement, remove the battery and always use the adapter alone. That works on most of today's computers. You have to remember to shutdown properly same as you would with a desktop. If you do replace the battery it should be a genuine Dell replacement battery.
Remember that batteries must be used and recharged regularly for longer life. Never using a battery makes it fail sooner.