Hi, there are 2 of us in my office that have the same issue.  The hinge froze up and broke that connects the computer with the LCD screen, so we cannot open and close the laptops.  It took over 2 months and 3 orders to get the part from Dell, my boss is still waiting for his, but I don't think they sent me the right part.  It also arrived without instructions.  I am unable to get any reply from emails to Dell, and customer services sends you to tech support who sends you back to customer service, so I am trying this forum. 

The online instructions are confusing and it looks like you have to do a lot of work to replace the hinge, but I'm hestitent to start taking everything apart thinking I may have a wrong part.   Dell did not give me an option to renew my warranty.  But that is another issue!

If 2 of us have the same problem on the same model of machine, and Dell is backlogged with orders for this part, could it be a design problem with the laptop?  Did anyone else go thru this? 

thanks,  Lapaki