I have been trying to get good information on fixing this problem for 3 days now and have finally come to this forum.

Three days ago my lap top (a Dell Insiron 9100) did one of those automatic downloads before shutting down, and all

of a sudden Ablue atop screen popped up with the followin:

Technical information
***Stop: 0x0000007E (0XC0000005, 0XEBCDCC19, 0XF8BC9B70, 0XF8BC986C) after the basic Windows has detected

a problem and has shut down (you know the rest), and now it is doing a reboot several times before it stops and

the screen shows up, any way I have come to the point where in read a LOT of posts

on Microsoft and here it might be a service pack issue. I emailed Microsoft and got the run around, but also most say it is

an issue if you ahve a proccessor other than an intel, I think the Inspiron as an Intel pentium 4 so I'm really confused here.

 I know there are a lot of blue screen help material and help wanted on here for the last couple of years, but none of the

ones I have read are consistantly the same. If I need to reformate I will need help as my time is up with Dell and I hope I

don't need to because if I do and the service packs download again will I get the same problem.

I do not use the laptop very often and do not download anything other than the auto updates, any help would be greatly

appreciated, I'm worn out looking for the answer.

Tired Barb in TX