UNSOLVED
USB 3.0 Issue
I have a Dell XPS 17 (L702X) that is having usb 3.0 issues. Not sure if this is normal or not, but if I have anything plugged into the back usb ports on the laptop and I try to restart my computer I don't even get the dell start up screen. If I unplug whatever is in the back 3.0 slots then it continues to boot up. There are also times when I have the computer already booted up and then try to plug something into the usb 3.0 ports and it will not recognize them. Then if I reboot the unit and plug something in it will then recognize the device.
Should I contact tech support and let them know of this issue or is it a common thing with this machine.
I have uninstalled and reinstalled the drivers for the 3.0 usbs and it has not changed a thing.
Thanks in advance for your help.
I also have an XPS 17 L702X that had these exact same issues. After installing, uninstalling and reinstalled multiple versions of NEC/Renesas drivers for the usb 3.0 with no results, I finally deceided to contact Dell Support. They confirmed the issue and sent a tech to my home and replaced my mother board and daughter board. Works excellent now, with no usb 3 issues at all. Call Dell Support ASAP!!
ejn63
11 Legend
•
87469 Posts
•
321256 Points
200
0
Posted January 14th, 2012 07:00
Go into the BIOS setup and make sure that the USB boot option is not in the list of boot devices.
F2 at powerup.