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Jeff91878789
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January 24th, 2025 13:38
DDM 2.3.2.20, cannot install, gives a security error
I have reported the problem in an answer in the Alienware sub forum here but the issue isn't just concerning Alienware monitors but the installation of the DDM (Dell Display Manager) software.
I am in charge of deploying DM in our organisation and when we try to install the latest DDMSetup.exe (2.3.2.20) we get the following security error :
"L'installation/désinstallation ne peut pas continuer en raison d'un problème de sécurité."
No problem with previous DDM 2.3.2.18 installation file and earlier version (wich pose a security issue though, as stated by Dell here. As per the Alienware post (and to help locate this post with google search), the english message goes as follow : "cannot proceed because of a security issue".
We tried running the installation file on multiple different PCs (Lenovo T14 gen2, T14 gen5, Dell Precision 3650,etc.) inside and outside our domain/network and on Windows 10 (22H2) and 11 (24H2). All with the same problem.
There seem to be a problem with this installation file.
(edited)
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Posted January 28th, 2025 13:27
Tried that. AI answer?
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Posted January 30th, 2025 16:39
As reported by Nessus :
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Posted February 4th, 2025 14:43
Hi everyone,
Dell Engineering is aware of this issue and is actively working on a resolution.
#IWork4Dell
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Posted February 8th, 2025 15:49
Hey! Any updates? Got the same issue
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Posted February 8th, 2025 17:34
Same issue here, waiting for fix. :)
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Posted February 8th, 2025 19:58
We in Social have not heard any updates. DDM 2.3.2.20 is still the latest version offered. As of May 2025, DDM (Dell Display Manager) and DPM (Dell Peripheral Manager) are going EOL (end of life). They will be replaced by the new unified DDPM (Dell Display and Peripheral Manager). All you and we can do is periodically check the FAQ above or a specific model to see if a new DDM is released.
(edited)
DELL-Chris M (old account)
#IWork4Dell
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Posted February 10th, 2025 16:45
There is a workaround, which is to pre-create a folder C:\System32\Config, which is what the installer falls over looking for when run as the system account.
However, you should tread carefully here, as you would not want a system level process able to execute something from a user-writeable folder. If you can't wait for a fix from Dell, I would suggest:
1) Exit if folder exists2) Create folder
3) Apply permissions blocking users from writing there
4) Run installer
5) Delete folder
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Posted February 14th, 2025 15:52
@Dan Gough What folder do we need to create. I'm assuming the folder name is important as the installer is looking for it during the installation process.
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Posted February 14th, 2025 15:58
Confirmed that @Dan Gough solution works.
We automate the installation using PowerShell.
Create folder: New-Item -ItemType Directory -Path C:\System32\Config
Install DDM: ddmsetup.exe /verysilent
Remove folder: Remove-Item -Path "C:\System32" -Recurse -Force
Jeff91878789
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Posted February 18th, 2025 15:59
New DDM version is out as of today and patch notes reads :
Fixes:
- Fix: Installer aborts when the operating system's preferred language is not set to English.
- Fix: Uninstaller abort when users run by System ID.
In our case, this fixed our installation problem.
(edited)