Hi Tim,

Thank you for the feedback. Yes, there does seem to be some problem with the driver file at the back end. I have raised this concern to the appropriate department. Please allow us 2 to 3 business days and I will keep you posted for any update.

Hi Tim,

We are still working on the driver issue for this monitor and are awaiting a reply from the back-end team. Please allow us some more time as we get this fixed as soon as possible.

Appreciate your co-operation and I will keep you posted on the same.

Hi Tim,

While we are awaiting for a response from the concerned department, is there any problem you are facing with the monitor in particular to which I can assist you?

Please feel free to reply.

I am using the same monitor (as the primary monitor) with the Dell Latitude E6530 (Win 7 x64). Using a vga-cable the resolution of 1920x1200 seems to be not optimal, e.g. Icons are looking cloudy. Could the new driver be helpful? Can I try something else?

Hi HughJack,

Well the culprit here seems to be the VGA Cable. There are many types of VGA cables present in the market. You need a High Resolution VGA Cable like the one here, that supports up to a maximum resolution of 1920x1200 . 

Your monitor supports up to a maximum of the same resolution and your latitude laptop supports up to a maximum resolution of 2048x1536 on VGA. The cable however which  you are using might not be able to transfer that amount of resolution thus affecting your display quality. Try changing the cable to High Resolution VGA one or connect the monitor to the laptop using a DVI cable.

There is no need to update the drivers.

Hope this helps.

Hi Tim,

I have found a workaround to install the drivers as we still await a response from the concerned department regarding the driver file. First, download the Driver file from the FTP website and save it on to the computer. Now, do not run that file. Next, follow the steps below:

• Download a program called 7-Zip by clicking here
• As per the operating system, choose your download (32-bit or 64-bit)
• After downloading 7-Zip application, install it.
• Right click the driver folder and point to 7-Zip and then select "Extract to...(folder name)"
• Open the extracted folder and you will find an .inf file
• Now, open Device Manager
• Right-Click the device whose driver you want to update (monitor)
• Select Update Driver. This will open the Hardware Update Wizard
• Click No, not this time and then click Next
• Click Install from a list or specific location (advanced) and then click Next
• Click Search for the best Driver in these locations.
• Click Include this location in the search
• Click Browse and go to your driver file location (inf file - the location where you extracted the driver file)
• If the wizard finds the INF file, the OK button should be clickable (not grayed out)
• Click Next
• Finish the Hardware Update Wizard
• Reboot your computer.

This way you can update the driver of your monitor while your request to fix the driver on the website is still underway.

Hope this helps.