I have a 2 year old U2713HM that I purchased new (under standard Ultrasharp/Dell warranty until May 2016). Love the monitor. Two weeks ago, it began to display only white lines on the screen. Could not even display its own on-screen display. Didn't matter which connection or device I hooked up - same thing. Spent over an hour troubleshooting over the phone with Dell - the person on the other line agreed it needed to be replaced. 

I bought the monitor, in part, for it's Advanced Exchange warranty. Unfortunately, this has been anything but "Advanced." We are now two weeks later without even an update about the status of the replacement. My "dispatch number" reveals no information on the site ("not available"). Emails have returned only with a plea to give Dell some time. As if two weeks was not enough. I was told a monitor would ship within 24-48 hours of 12/10/2015. So much for that. 

Any help?! If there is a problem replacing the monitor with the same model (ie if the U2713HM is unavailable), then it should probably be replaced with the equivalent current model. I don't really care which comes to my house, I would like a monitor that works and is similar.