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SEPULKA

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SEPULKA

4 Posts

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March 16th, 2018 07:00

U3415W, cannot update the firmware

 

I have the same problem. Cannot update the U3415W firmware. Unhappily I have to update firmware because it blinks when connected by mDP. Tried three different USB cables, two laptops. Still firmware updater doesn't see the monitor. Any suggestions? I'd be grateful.

  • DELL-Chris M

    Community Manager

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    Posted March 16th, 2018 07:00

     

    First, what region are you in? There are two firmware, one for Australia & New Zealand customers and one for everyone else.

    * Download/save the correct firmware for your region
    * Extract the ZIP file to its own folder
    * Open the the folder
    * Per the Firmware_Update_Instruction PDF, you should only have the U3415W USB upstream cable and the U3415W mDP to DP cable connecting the U3415W to the computer
    * Nothing should be plugged into the U3415W USB downstream ports
    * No second monitor should be connected to the computer
    * Open the Windows Device Manager and be sure that the U3415W appears under Monitors and that the Universal Serial Bus controllers do not have any bangs
    * You then ran the file, "Dell_U3415W_Firmware Updater_M3B103_Window.exe"


    DELL-Chris M (old account)

    #IWork4Dell

  • SEPULKA

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    Posted March 16th, 2018 09:00

    Did exactly what you suggested except HDMI instead of mDP/DP (only HDMI in my PC graphic card). With and without (according to instruction all video cables should also be disconnected). Same - zero - result. No monitor detected.

    Monitor in Windows is correct.

    No other USB connections

     

    Best

    P

  • DELL-Chris M

    Community Manager

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    Posted March 17th, 2018 09:00

     

    - Close the updater software
    - Turn the U3415W off
    - Disconnect the power cable from the U3415W
    - Press the U3415W power button for 15 seconds
    - Reconnect the power cable to the U3415W
    * Turn the U3415W on
    - Try the updater again. If still no go, your only recourse is to request a used/refurbished U3415W monitor exchange. The replacement U3415W should have the latest firmware pre-installed on it


    DELL-Chris M (old account)

    #IWork4Dell

  • SEPULKA

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    Posted March 18th, 2018 07:00

    Thanks.

    I'll try, because this blinking is annoying.

    One more question please (it's a bit messed in instruction) - shall I use notebook (and only USB cable) or PC (USB plus HDMI, anything else disconnected).

     

    Best

     

    P.

  • SEPULKA

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    Posted March 18th, 2018 07:00

    Thanks - I try, because this blinking is very annoying. 

    One more question (it's not clear in the instruction) - shall I use PC and USB/HDMI connection or notebook connected to monitor only by USB?

    Best

    P.

  • DELL-Chris M

    Community Manager

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    Posted March 19th, 2018 06:00

    I would try them both =
    U3415W USB 3.0 upstream out port --> U3415W USB 3.0 cable --> Laptop USB in port
    Run the firmware installer

    Then if no go =
    U3415W USB 3.0 upstream out port --> U3415W USB 3.0 cable --> Laptop USB in port
    Laptop HDMI out port --> U3415W HDMI to HDMI cable --> U3415W HDMI in port
    Run the firmware installer

     


    DELL-Chris M (old account)

    #IWork4Dell