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juanywend

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19 years ago

J

juanywend

4 Posts

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9289

April 1st, 2008 18:00

Internet Explorer Waiting

Dell Dimension 2400

Windows XP sp2

Internet Explorer 7

 

From cmd prompt can ping ip address 209.191.93.52 or www.yahoo.com and get response in average 112ms with no loss . From IE7 can call http//209.191.93.52 ok but when I use http//www.yahoo.com ( or any name such as www.google.com) just get in bottom left corner "waiting for www.yahoo.com" which eventually times out. ADSL provider suggests reloading operating system.

 

Any suggestion of fault or how to reload and which part.

  • volcano11

    2 Intern

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    Posted April 1st, 2008 18:00

    To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

     

    Steve

  • juanywend

    4 Posts

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    Posted April 2nd, 2008 20:00

    Thanks Steve,

     

    IPConfig/all results are :-

     

     

    Windows IP Configuration

     

            Host Name . . . . . . . . . . . . : ALJOHARA

            Primary Dns Suffix  . . . . . . . :

            Node Type . . . . . . . . . . . . : Hybrid

            IP Routing Enabled. . . . . . . . : No

            WINS Proxy Enabled. . . . . . . . : No

     

    Ethernet adapter Broadband:

     

            Connection-specific DNS Suffix  . :

            Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

            Physical Address. . . . . . . . . : 00-0B-DB-C2-3A-31

            Dhcp Enabled. . . . . . . . . . . : Yes

            Autoconfiguration Enabled . . . . : Yes

            IP Address. . . . . . . . . . . . : 192.168.1.10

            Subnet Mask . . . . . . . . . . . : 255.255.255.0

            Default Gateway . . . . . . . . . : 192.168.1.1

            DHCP Server . . . . . . . . . . . : 192.168.1.1

            DNS Servers . . . . . . . . . . . : 212.59.199.2

                                                212.59.199.6

            Lease Obtained. . . . . . . . . . : 02 April 2008 22:07:44

            Lease Expires . . . . . . . . . . : 05 April 2008 22:07:44

     

    PPP adapter Telefonica Net Navegacion:

     

            Connection-specific DNS Suffix  . :

            Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

            Physical Address. . . . . . . . . : 00-53-45-00-00-00

            Dhcp Enabled. . . . . . . . . . . : No

            IP Address. . . . . . . . . . . . : 81.40.230.229

            Subnet Mask . . . . . . . . . . . : 255.255.255.255

            Default Gateway . . . . . . . . . : 81.40.230.229

            DNS Servers . . . . . . . . . . . : 80.58.61.250

                                                80.58.61.254

     

    These results also show my Dial-up connection which is working OK

     

    Regards

    John

  • volcano11

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    27973 Posts

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    Posted April 3rd, 2008 13:00

    Everything looks good there.  Here are some things to try:

     

    1. Go to Start > Run and type ipconfig /flushdns
    2. Try downloading and running winsockfix for Windows XP from the Here
    3. Open the hosts file (it should be at C:\Windows\System32\drivers\etc it is the file named hosts with no extension and can be opened with Notepad.   Look at the contents of the file and see if any of sites you cannot get to are listed.   If they are, close the file and rename it to hosts.old

    Let me know if any of these steps solve the problem.

     

    Steve

  • juanywend

    4 Posts

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    Posted April 3rd, 2008 19:00

    Steve,

    Tried all none work. However my virus guard(AVG) updated OK over the link as did Adobe reader, 12mb in 3mins, presumable using FTP. But IE7 and Mozilla Firefox both time out after waiting for site. HTTP ?

    Any more suggestions,

    Thanks

    John

  • volcano11

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    27973 Posts

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    Posted April 4th, 2008 02:00

    As another troubleshooting step, boot to Safe Mode with Network Support and see if the problem exists there.  Report back what you find.

     

    Steve

  • juanywend

    4 Posts

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    Posted April 10th, 2008 20:00

    Thanks Steve, problem solved, with your help I was able to prove that it was not my computer to my ADSL provider, they re-checked their line( which they insisted was OK ) and found that the telephone central exchange line card was configured wrong and affected HTTP traffic. Now re-configured and working OK.

    Thanks

    John