I recently ordered a computer  and products that were   not recieved yet my dell card charged the amount and was supposedly refunded

yet the amount was never credited to the account and not able to be used for other purchases

Customer service has gone around and has for many phone conversations - not resolved the problem.

It was for hundreds of dollars. What is wrong with their customer service?  Who else is there to deal with.

It keeps going back to customer service who say they want to help but do nothing for weeks.

They are not skilled or what?