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gitpicker33
19 Posts
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June 24th, 2014 15:00
MD3000 Service Interface password
I have seen myriads of posts on different forums for this issue, but what i am seeing is a little different. I have an MD3000 with two controllers. I am able to access the Service Interface menu on Cntlr 0 in the usual way, that is, Ctrl Break, press "S" within 5 seconds, then type in password of "supportDell", and the menu is displayed. Cntlr 1 is a problem. With a Ctrl Break I get the prompt to type "S" within 5 seconds and then the prompt to type in the password, but the password of "supportDell" does not work on Ctlr 1. In other words, I cannot get into the Service Interface menu in order to reset the password because i do not have the password I need to access the Service Interface menu. When we talk about resetting the password, which password are we talking about? How do I reset the password that is supposed to be "supportDell" so that I can access the Service interface menu?
mr
gitpicker33
19 Posts
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Posted June 25th, 2014 07:00
Thanks Sam. I had to move that one to the side for a little while. When I get back to it, hopefully by the end of this week, I will give that a shot. I don't know why I didn't think of that. Nevertheless, I appreciate your quick response and sound advice.
mr
DELL-Sam L
Community Manager
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Posted June 25th, 2014 08:00
Hello gitpicker33,
Not a problem. Once you are able to get to it & if you still are having any issues please feel free to post back & Ii will be glad to assist you.
Please let us know if you have any other questions.
DELL-Sam L
Community Manager
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8118 Posts
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34619 Points
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Posted June 25th, 2014 07:00
Hello gitpicker33,
What I would do is to remove controller 1 from your MD3000 & then remove the raid battery for about 2 minutes and then reinsert the raid battery back into the controller & insert the controller back into the MD3000. Let the controller fully boot up & once that is done then try to access the serial console again to see if you can get in.
When it talks about the password reset it is referring to the Array password that you may have put on the system so no one can access the MD3000 or MDSM & make changes to the array without using the password.
Please let us know if you have any other questions.