Hi,

On a new Precision 5550 (BIOS version 1.6.1) I am trying to encrypt the HDD using BitLocker. However, BitLocker encryption never starts, and upon reboot and logging back into Windows the following message is displayed;

"BitLocker could not be enabled.
The BitLocker encryption key cannot be obtained.
Verify that the trusted Platform Module (TPM) is enabled and ownership has been taken. If this computer does not have TPM, verify that the USB drive is inserted and available.

c: was not encrypted."

 

I have tried;

• Running Dell Command Update for any missing updates
• Turning off TPM Auto-Provisioning (via Powershell)
• Removing BIOS password
• Turning off TPM in the BIOS rebooting, then re-enabling
• Trying to clear TPM using tpm.msc
• Trying to clear TPM using "Settings" (I assume it just calls tpm.msc under the bonnet)

 

Checking TPM.msc it states that "TPM is ready for us"

Checking the BIOS TPM 2.0 s enabled, along with Attestation and Key Storage.

 

When selecting this option and rebooting, I am expecting something similar to the following to appear on the screen during boot;

"A configuration change was requested to enable, activate, clear, enable, and activate the TPM

This action will clear and turn on the computer's TPM (Trusted platform Module)

WARNING: This request will remove any keys stored in the TPM

Press F12 to enable, activate, clear, enable, and activate the TPM
Press ESC to reject this change request and continue"

Nothing appears, and the Windows login screen appears.

 

For reference this is a new Precision 5550 (Nov. 2020), running Windows 10 ( 64 bit,  2004, 19041.746) - provisioned using a corporate build (no problems with other Dell laptops). The BIOS version is 1.6.1.

 

I am fast running out of ideas, so any guidance gratefully received.

 

Thanks in advance,

 

Jon.