UNSOLVED
J
jamesjames123
3 Posts
0
988
September 5th, 2021 08:00
Dell 3520 battery replacement does not work
The battery in my Dell 3520 became very swollen so purchased a replacement. However, when I insert the new battery the computer won't start and the battery doesn't charge. I wonder if the battery sensor needs a reset so that it recognizes the new battery but don't know how to do that. Can anyone help?
I originally thought the battery might be faulty so got a replacement and neither work. The laptop doesn't power up without any battery in, even if AC cord is attached, so can't reset the sensor that way.
The laptop is 9 years old and there are no real replacement batteries available. Lots of scams online with batteries. Return it and get your money back if you can. See this--
Dell Laptop Battery - Frequently Asked Questions | Dell US
It's time to buy a new laptop.
jamesjames123
3 Posts
748
0
Posted September 6th, 2021 01:00
Thanks for getting back to me. It was brought through Dell outlet more recently than that and so the 2 yr warranty only elapsed in June. I'm wondering if I just sign back up to Dell, if they can fix it. It feels better for the environment than just replacing.
jamesjames123
3 Posts
750
0
Posted September 6th, 2021 01:00
Dell don't sell them any more so it's purchased through a second party. They say they are genuine (and the look identical to the original) but I can't be sure. The reset you mentioned above didn't work. Only now it's saying no battery is detected, even with the original in. It works with the AC cord in though at least.
JOcean
11 Legend
•
12621 Posts
•
69453 Points
769
0
Posted September 5th, 2021 09:00
Did you purchase an genuine Dell battery as that does make a difference? Try a reset which may help. Disconnect the battery and unplug the adapter. Then press and hold the power button for 30 seconds. Now reconnect everything and try again.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop