XPS 9730 same problem. @DELL-Cares please let us know if the problem is going to be resolved.

@BrendonSF​ I compared Samsung 990 PRO SED with software encryption (accelerated by AES in Intel 13900H). See the results on the picture below - much slower random read/write plus much higher Intel CPU power usage. Another way to say, SED is much faster and more energy efficient in daily usage. It is no surprise that Apple implemented SED with T2 chip for their storage. But Dell cares not.

https://www.reddit.com/r/Dell/comments/1bi49nc/dell_xps_9730_comparison_of_ssd_speed_with/

@johncampionjr​ , don't hope for it, Dell's ignorance was proven in many cases, not just this. Unless there is a financial damage caused by returns with this problem stated as a reason, they won't fix it. This has been unresolved for many years, why do you think they would fix it in XPS 16 9640. And the problem is not just the lack of the fix but the refusal to provide a detailed response on why this has not been fixed and if this is going to be fixed is the current century.

Interestingly, there is an article published by Dell describing SED vulnerabilities. And while Apple has been using successfully hardware encryption for performance and energy efficiency, Microsoft has also been ignorant using their software BitLocker by default and not trying to encourage hardware encryption for those devices that are unaffected by these vulnerabilities.

This is called "Business Incompetence" - unless planes start falling from the sky and the firm goes bust, incompetent and corrupt managers keep running the company.

https://www.dell.com/support/kbdoc/en-us/000130689/self-encrypting-drives-vulnerabilities-cve-2018-12037-and-cve-2018-12038-mitigation-steps-for-dell-encryption-products

@johncampionjr​ DELL-DoesntCare only deletes comments that show Dell's nature

@EricArnould​, it's been 5 years or even more since this problem was first discovered/reported. Dell is very well aware of this bug and the cause of it, but has no intention to fix it. The only thing you can do is publish the details on other forums and social media for potential customers to be aware of the terrible product support and to consider this when choosing new product.

@BrendonSF​ , their response it total BS. You can easily consider this as a refusal to provide support. This has nothing to do with 3rd party encryption software. Microsoft BitLocker eDrive is a part of Windows 11 and it directly uses hardware encryption if SSD supports that. TCG Opal is a security standard.

Not worth wasting time on this, erase device erases completely SSD with SED area. Recover does not and cannot start SED, you need to use Samsung Magician for that.

manage-bde -status

yes, my mistake - sorry 😒 I didn't notice that it's XTA instead of hardware - stupid manage-bde. Still no communication bde with bios (enforced with gpedit.msc enter message has back)

Just received my new Alienware AA16250 Laptop.
Added a Samsung P9100 Pro & a Samsung 990 Pro.

Didn't find the command to unblock SID in the BIOS first... After updating BIOS, i found it.
Wipe done from the bios also, always difficult to have magician erase key to boot on :p

Tried to activate hardware bitlocker, success (as always), but seems to be AES 256 on both !

On previous try with 990 Pro & another computer, i only got AES 128.

Benchmark software shows no perf lost (strangely even a little bit better perfs ^^) !

14 GB/s with hadware AES256 ^^ (and 7GB/s on the 990), and same IOPS even on heavy loads.

(while software encrypt was dramatic on IOPS)

Very easy at least to hardware encrypt with latest bios.

In BIOS, Set Unblock SID, then use wipe disk option (also in BIOS).
Install Win 11, set gpedit policy to hardware and activate bitlocker ^^

No need any rufus/win2go :p

But still the password message on boot (esc+enter).
Note : The message is displayed for each encrypted drives. So i got to "escape it" 2 times (tried 3 encrypted disks, and needed to do it 3 times).

Still only 1s task, but still boring @DELL-Cares ;)

@EricArnould​ did you ever find a fix for this? I've been dealing with it for a while and is extremely annoying, as the computer doesn't continue to boot after time out it shuts down very annoying for startup I have to sit there and wait to hit cancel and proceed. Makes restarting a pain.