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microsoftdell

updated

13 years ago

0

53546

November 3rd, 2013 21:00

Dell 2155 cdn problems with scan on Windows 8.1 error 031-533 File Make Error

I have a Dell 2155cdn MFP and has worked great for all functions until installing Windows 8.1

when I try to use the printer to scan I get the following error code 031-533 "file make error"

This issue started after upgrading to Windows 8.1. The print functions fine but I can no longer scan because I get the above error.

I have run through make troubleshooting steps and my current Windows 8 machines are still able to receive scans from the printer.

I have tried uninstalling the printer and reinstalling. Deleted my share folder and setup the share via the Dell Address Book software and still no luck being able to scan.

Any thoughts?