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boxner1

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boxner1

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June 22nd, 2019 12:00

Dell SupportAssist bug

There are stories all over the news about Dell PCs being vulnerable to a bug in the SupportAssist tool.  I downloaded the recommended patch "Dell SupportAssist for Home PCs version 3.2.2".  When I try to install it I'm told that it's already installed and I'm up to date.  I have automatic updates turned off so I don't know how it got installed. 

Also, when I do an Update check there's a listing for "SupportAssist Update Plugin (11.4mb, 5/9/2019" that is a recommended update.  What is that?  It's only a recommended update and I tend to avoid those if everything is working well.

How can I manually check to see if I really do have version 3.2.2 of the SupportAssist installed?  This seems to be a very serious bug and I want to make sure I'm covered.  When I check my folder ProgramFiles\Dell\SupportAssistAgent\bin all of the relevant files are dated 5/24/2019.  That makes me think that I don't have 3.2.2 installed.

One more disturbing item.  I found the link to the updated file on Dell's site at "https://www.dell.com/support/article/us/en/04/sln317291/dsa-2019-084-dell-supportassist-for-business-pcs-and-dell-supportassist-for-home-pcs-security-update-for-pc-doctor-vulnerability?lang=en"

One link on that page - Please visit "https://www.dell.com/support/home?app=drivers" for updates on the applicable products. - takes me to a Polish language page.  That obviously doesn't seem right.