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SA pops up every time computer starts
Dell XPS 8920
I had a power outage back in February and my computer struggled to turn back on, but I eventually got it to work. Since then, Dell SupportAssist will pop up every time I start my computer. Usually, it never finds a problem, but occasionally it will say it can't find a boot device, but will boot up just fine. How can I stop it from popping up every single time I turn my computer on? I've tried googling and scouring forums but couldn't find a solution.
Similarly, I wanted to update my Bios to see if that would help, but when I click on "download file", nothing happens. I've tried 3 different browsers and incognito mode.
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Posted July 9th, 2020 04:00
This appears to be the SupportAssist OS Recovery Tool. Here is some information about the tool: https://www.youtube.com/watch?v=_cVIuJAUCNU
I don't know what is triggering the tool from starting, but there are two settings in the BIOS that a least may be able stop the tool from starting. The settings are under Advanced BIOS Features, then SupportAssist System Resolution. The two settings are Auto OS Recovery Threshold and SupportAssist OS Recovery. <ADMIN NOTE: Broken link has been removed from this post by Dell>
SupportAssist OS Recovery is different than the SupportAssist application.
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Posted July 9th, 2020 05:00
@Vic384 I tried that, I set the OS Recovery to Disabled and the threshold to off. The OS Recovery still popped up when I saved and restarted the computer. https://i.ibb.co/h8V0Bvw/IMG-6232.jpg https://i.ibb.co/0ftFhWr/IMG-6233.jpg14945
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Posted July 9th, 2020 10:00
You also indicated that you could not download the BIOS file. Do you have problems downloading other files?
Have you tried the System File Checker (/sfc scannow)?
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Posted July 9th, 2020 13:00
Sorry, sometimes I type too fast.
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Posted July 9th, 2020 19:00
I was able to download the Bios .exe today (not sure why any downloads wouldn't work yesterday), but it says "1.0.22 version is protected, cannot flash to 1.0.15 version". So I guess my Bios is up to date.
When I go to my system info, it says my Bios mode is UEFI. But when I hit F2 at startup, it says my Bios mode is Legacy. Someone suggested I switch it to UEFI, but I read that it will wipe the computer. Is that something I should try after I back everything up?
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Posted July 10th, 2020 04:00
What program are you running to get your system info? If you have not made any changes to the BIOS setting from when you received the computer from Dell, the Boot Option List should show [UEFI], Secure Boot should be [Enabled], Load Legacy Option Rom should be [Disabled], and Boot Option #1 should be [Windows Boot Manager}.
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Posted July 10th, 2020 07:00
This system info. https://i.ibb.co/jZwZycX/info.png I never changed any setting and it says Legacy when I hit F2, could the power outage I had have changed that? Because I've never touched the Bios settings before.6034
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Posted July 10th, 2020 07:00
mukario
8 Posts
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Posted July 10th, 2020 16:00