Need to call on your expert help again folks please"!

Support Assist was hanging, so I uninstalled then tried to reinstall.  Not happening!  Argh!

Could it be something to do with BIOS?  Support Assist forced an install of BIOS 0.1.15.0 last week (through the OS) which seemed to install ok, but when I look at the Firmware version in Device Manager, it still shows version 0.1.14.0.

After past BIOS updates, Windows Update usually recommended a driver update within a day or two which matched the BIOS update number, but not with this latest update.

Could this be the problem?

Any help would be much appreciated.