UNSOLVED
please help me
OK .... I have a new E7440 laptop with Windows 7 Pro (Japanese OS) as standard (I guess it's a downgrade from Windows 8) for which I bought a new copy of Windows 7 Ultimate upgrade (in Japan). By mistake I seem to have loaded the 34 bit upgrade onto a 64 bit original ..... which means (I guess) that none of the hardware drivers are working on the laptop. I have no wifi ... the external disk drive doesn't work ... and to cap it all there appears to be no available restore point that I can use.
How can I get rid of the upgrade .. or make the wifi or external disk drive work?
Please help me.
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Posted May 19th, 2014 22:00
Hi Ravi:
Thank you for getting back to me - it is much appreciated.Unfortunately, when I tried to set the computer back to the factory setting - I found that there was no 'image' available for that process.Also I am not sure whether I have the original installation disc or not - I have something called 'recovery media for Windows 8.1 products' with operating system written on it Japanese. Is that of any use?To tell the truth, I just want to set the computer back to the original "Windows 7 Pro" operating system so that I can start over. Another alternative would be to install Windows 7 in English (any version). Do you have any ideas about what I should do?364
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Posted May 24th, 2014 12:00
Hi neil.m4,
Sorry for the delayed response as I was on leave. Please send me a private message with the system service tag so that I can check what can be done.To send a private message, click on my name and select ‘Send private message’.
DELL-Ravi Ch
Moderator
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7112 Posts
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Posted May 19th, 2014 04:00
Hi neil.m4,
You will not be able to perform a downgrade or an upgrade operating system from 32bit to 64bit or 64bit to 32bit. You will need to install the operating system from outside. Please follow the steps in the link below to manual reinstall the operating system on the computer.
http://dell.to/Wj9o0m
Please let me know if this helps.