Help

Start a discussion
UNSOLVED

nskalkotos

updated

22 years ago

N

nskalkotos

9 Posts

0

1276

March 24th, 2005 03:00

PRINTER/WORD PROBLEM:

When trying to print a document the hourglass hangs around for an abnormally long time and without the printer being activated. After pressing Control/Alt/Delete, I see "Document is not responding." When I click "End Task" the printer gets activated and the document prints.

After trying all kinds of troubleshooting unsuccessfully, I uninstalled/reinstalled the printer software to manufacturer’s instructions but without correcting the problem. Then, I uninstalled/reinstalled Microsoft office and again without any favorable results.

Could anyone help me correct the problem without having to uninstall/reinstall windows XP, home edition on my Inspiron 2600?

Thank you.

Nick

  • F

    fireberd

    11 Legend

    •

    33399 Posts

    •

    112848 Points

    93

    0

    Posted March 24th, 2005 18:00

    When you uninstalled/reinstalled the printer and office, did you, for example uninstall the printer and software, physically disconnect the printer from the PC, then restart Window, then do a fresh install of the Printer drivers/application software and ONLY reconnect the printer when the installation program tells you.  If not, that may be one of your problems.
     
    Same thing with MS Office, you need to restart Windows BEFORE reinstall Office. 
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • N

    nskalkotos

    9 Posts

    93

    0

    Posted March 25th, 2005 00:00

    Thanks for your reply/comments. To tell you the truth, I am not sure what /how I did it. I will do it again based on your comments and I will post the results next week sometime.

    Thanks again

    Nick
  • N

    nskalkotos

    9 Posts

    93

    0

    Posted March 26th, 2005 22:00

    Results:
    1. Uninstalled/reinstalled Printer to Epson’s instructions; step by step and very carefully.
    2. Checked to se if the problem was corrected but unfortunately NO.
    3. Uninstalled/reinstalled Office with the same unsuccessful results.
    In my view the problem is with the Word and not with the printer.
    Following is a sample of the error I get when I try to print either on Word or notepad or WordPad.
    Files in the Error report:
    C:\\DOCUME~1\Owner\Locals~1\Temp\Wer5928diroo\notepad.exe.mdmp
    C:\\DOCUME~1\Owner\Locals~1\Temp\Wer5928diroo\appcompat.txt
    Error signature:
    szAppName:notepad.exe:51.2600.2180     szModName:hungup szMover:0.0.0.0 offset 00000000 (Substitute notepad for word or WordPad)
    Also, when trying to print a message at the bottom of the Word screen shows “Ward is preparing to background print the Document”
    I also tried to do System restore, before uninstalling and reinstalling and the process would not go through. A message came up to tell me that nothing was changed and to select another date; I did and again with the same results. It looks to me that I need to scrape everything off my drive and start from scratch.
    If you have any suggestion please let me know.
    Thank you,
    Nick

Dell Support Resources

Latest Solutions

View More