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pea1

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pea1

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October 4th, 2007 00:00

USB port doesn't recognize Nikon L12

My XPS M1210 isn't recognizing my Nikon Coolpix L12 when I connect via the any of the 4 USB ports.  All the ports work with other devices and the camera and cable work with other Vista computers.  Any suggestions? 
 
Also, I checked the device manager and I do have the little yellow warning sign on all 4 of the Intel 82801G (ICH7Family) USB Host Controllers.  When I check the properties, it says that "Windows can't load drivers for the hardware.  Driver may be corrupted or missing (code 39). "   Like I said, the ports work with other devices.
 
Please help ....
 
 
Dell XPS M1210, Intel Core 2 Due Procesor T7200 (2Ghz/667MHz/4MB)
 
  • mombodog

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    Posted October 4th, 2007 01:00

    Those errors are because you plugged the Nikon into all four ports, reboot the PC and see if the errors clear up. When a usb device causes these errors, they can stay in device manager until the next restart.
     
    "Windows can't load drivers for the hardware"  it means the Nikon hardware. Windows has failed in loading the drivers for it, or has misidentified the device and tried to install the wrong driver.
     
    Reboot with the Nikon disconnected from the PC, check device manager, are the error's still there?.
  • pea1

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    Posted October 4th, 2007 13:00

    Thanks.  I did reboot (again) with nothing in the USB ports.  I still see the yellow warning sign and see the same message in properties for the ports.    I've checked using the Dell software for any updated drivers but there don't seem to be any.  (I purchased the computer in late May.)   Any other suggestions?
  • mombodog

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    Posted October 4th, 2007 15:00

    With all usb devices unplugged except for the kbrd and mouse,
     
    In device manager expand "universal serial bus controllers"
     
    in there delete (one at a time) all the "usb hub" entries, Do Not delete any of the Host Controllers.
     
    Have your PC set to log in automatically without any interaction from the keyboard or mouse. In other words when it boots up it goes straight to the desktop without you having to type a username or password.
     
    Reboot the PC and Windows will reinstall them, see if anything changes.
     
     
  • pea1

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    Posted October 4th, 2007 18:00

    Thanks again ... although you're scaring me just a bit.  I'm away from that computer and will likely not have a chance to do as you advise unti tomorrow am.  I'll let you know how it goes. 
     
     Do you think that getting the warning signs to go away will result in my being able to access my camera through the USB port>   
  • mombodog

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    Posted October 4th, 2007 18:00

    "Do you think that getting the warning signs to go away will result in my being able to access my camera through the USB port"
     
    Yes.
     
    No reason to be scared if you follow my isntructions to the letter.
  • pea1

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    Posted October 5th, 2007 00:00

    and in the interest of providing complete info ... only the first four lines have the little yellow warning sign.
  • mombodog

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    Posted October 5th, 2007 00:00

    Now we are getting some where, you need to re-install your chipset drivers. Don't do anything in the device manager.
     
    Download this file
     

    <ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>

     
    save to a folder of choice, boot into safe mode and execute the file to install chipset drivers.
     
    Boot back into regular mode and check DM again.





    Message Edited by mombodog on 10-05-2007 10:52 AM

  • pea1

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    Posted October 5th, 2007 00:00

    Well ... in the Device Manager when I expand Universal Serial Bus Controllers,  I see the following 6 lines:
     
    Intel (R) 82801G (ICH7Family) USB Host Controllers 27C8
    Intel (R) 82801G (ICH7Family) USB Host Controllers 27C9
    Intel (R) 82801G (ICH7Family) USB Host Controllers 27CA
    Intel (R) 82801G (ICH7Family) USB Host Controllers 27CB
     
    Intel (R) 82801G (ICH7Family) USB2 Enhanced  Host Controllers 27C
     
    USB Root Hub
     
    Sooo .... am I deleting the USB Root Hub?  (I hope it's not a stupid question given your instructions to delete all usb hub entries but I have learned that one little word can make a big difference and I'm just being careful.   Thanks.
     
     
  • mombodog

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    Posted October 5th, 2007 14:00

    "follow my instructions to the letter"
     
    glad you questioned that, I edited the link to reflect the Vista driver, sorry about that chief!
     
    Here is the main page for your Vista drivers


    Message Edited by mombodog on 10-05-2007 10:57 AM
  • pea1

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    Posted October 5th, 2007 14:00

    Ok .. I'll be trying this shortly.  The download link doesn't reference Vista ... but I assume it's still ok to do this with my Vista system.  Please let me know if this isn't correct.