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jmcclard

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18 years ago

J

jmcclard

2 Posts

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14291

November 10th, 2008 18:00

Website Security Certificate Not Valid

I use a Dell Inspiron E1705 on XP Pro SP2.  My browser is IE7.  My ISP provides personal web pages (PWP).  I am unable to use this feature because every time I log onto the PWP page, I get this warning:

 

There is a problem with this website's security certificate.

 

 

 

The security certificate presented by this website has expired or is not yet valid.


Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

 

We recommend that you close this webpage and do not continue to this website.

 

Click here to close this webpage.

 

Continue to this website (not recommended).

 

More information

·  If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.

·  When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.

·  If you choose to ignore this error and continue, do not enter private information into the website.

For more information, see "Certificate Errors" in Internet Explorer Help.

This is not a dialogue box; it is a full screen web page.  My computer’s date, time and time zone are all correct.  The ISP’s tech support has suggested a number of fixes, none of which has worked.  ISP’s tech support has concluded that the problem is caused by some setting in my browser, but they lack the resources to tell me how to fix it.  They sent me to MS.  MS sent me to Dell since the OS was installed on the laptop when I bought it.

 

I started this string last week during the maintenance of this support group website.  Friday all of that was wiped clean by the completion of the site maintenance, so I have to start over.  One user suggested that I check the website’s security certificate, but I do not know how to do that.  He suggested that I should have a view button that would allow me to see the actual expiration date on the certificate, but I cannot find such a button on my screen.  The only “view” buttons I find are called “view source” and they only show the html source instructions. 

 

One other piece.  I can get to the actual PWP page by clicking “continue to this website(not recommended).  However, when I get there, I find a red banner warning “error accessing data” and it will not allow me to input or change data.  So obviously I have not properly penetrated security.

  • PudgyOne

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    Posted November 10th, 2008 20:00

    Sometimes these companies forget to fix their certificates and then you get these error messages. Click on Continue to this website (not recommended).  I clicked on it and it seems safe enough.

    Rick

  • jmcclard

    2 Posts

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    Posted November 11th, 2008 06:00

    Yes, I can click on the "continue" link and get to the PWP page, but it has a red banner warning "error accessing data" and it will not allow me to enter or change data.  So obviously I have not gotten past security.

  • PudgyOne

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    30315 Posts

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    Posted November 11th, 2008 11:00

    Contact Comcast for help.