UNSOLVED

mtbikes

updated

5 years ago

M

mtbikes

12 Posts

0

4732

December 14th, 2021 13:00

HDMI1 vs HDMI2

New dell desktop computer and new dell 32" curved screen monitor.

the HDMI cable that comes with the monitor only fits in HDMI !  ... it just falls out of HDMI2.

I'm assuming they are both standard HDMI sockets?

any suggestions?

thanks

charlie

  • DELL-Cares

    Moderator

    27815 Posts

    652 Points

    2216

    0

    Posted December 14th, 2021 13:00

    Welcome to Dell Social Media Support for Technical and After Sales inquiries.

    Please share the Service Tag / Express Service code / Order Number via Direct / Private message in the text format for which you need assistance.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • mtbikes

    12 Posts

    2215

    0

    Posted December 14th, 2021 13:00

    < Private Express service code removed.TOS73>

  • Vic384

    6 Operator

    3161 Posts

    2208

    0

    Posted December 14th, 2021 14:00

    @mtbikes For privacy reason, you should not post your service tag in this forum. @DELL-Cares asked that you send that information via Direct / Private message to him. I assume your reference to HDMI2 you are referring to the HDMI connector on the monitor because your NVIDIA GeForce RTX 3060 Ti only has one HDMI connector and the computer (Intel Integrated Graphics) only has one HDMI connector. Since you did not tell us the model of your monitor I cannot verify that your monitor has two HDMI connectors, but I can tell you the all HDMI connectors identical and standard. 

  • mtbikes

    12 Posts

    2186

    0

    Posted December 14th, 2021 18:00

    1 how do I remove the service tag? didn't see an edit button..

    2: HDMI2 on the computer, not the monitor is the issue ..

  • mtbikes

    12 Posts

    2184

    0

    Posted December 14th, 2021 18:00

    I tried to upload a video but the system said it was not supported.

     

  • ispalten

    7 Practitioner

    2603 Posts

    9634 Points

    2174

    0

    Posted December 14th, 2021 19:00

    Some Dell 32 inch monitors DO have 2 HDMI in ports (as well as a Display Port).. I've got a Dell S3221QS for instance and have that. It supports Picture in Picture, and it needs at least 2 input ports to do that. See https://www.dell.com/en-us/shop/dell-32-curved-4k-uhd-monitor-s3221qs/apd/210-axkm/monitors-monitor-accessories 

  • redxps630

    11 Legend

    16321 Posts

    82859 Points

    2164

    1

    Posted December 14th, 2021 22:00

    take a pic of the cable and HDMI 1 and 2 you are talking about then upload to your reply.  are the HDMI 1 and 2 referring to video ports of a discrete video card of your PC?

    I think you have a video card that looks this.  It has three DP ports and one HDMI.  just hope you are not confusing DP with HDMI.

     86RMK NVIDIA GeForce RTX 3060 Ti 8GB GDDR686RMK NVIDIA GeForce RTX 3060 Ti 8GB GDDR6

  • Vic384

    6 Operator

    3161 Posts

    2149

    0

    Posted December 15th, 2021 04:00

    @mtbikes @redxps630 is correct, there is only one HDMI port on the NVIDIA GeForce RTX 36060 Ti graphics card according to the description on the Dell site that lists the options for the graphics cards for the XPS 8940.

  • mtbikes

    12 Posts

    1074

    0

    Posted December 15th, 2021 04:00

    I think I'm all set now.. googled DP port and now know it is the next generation connector after HDMI .. my monitor does not have DP..

    thanks for all the help

    charlie

     

  • mtbikes

    12 Posts

    1480

    0

    Posted December 15th, 2021 04:00

    I thought that the graphics card was part of the motherboard on my computer.

    charlie