Hi there,

So I had issues with my XPS 9560, heating power jack, sparking sounds, random shutdowns etc., and the tech support identified the issue and raised a service request.

However, despite being on the Pro Support with promised Next Business Day availability, I've been stuck with this issue for over a month at this point. Earlier it was understandable, due to a lockdown in the region, the service couldn't be completed. But, as of today [18th May '20], all the major restrictions have been removed.

 

And, I've just received this communication from Dell:

"We will reach out to you with further updates on or before 25th May 2020."

I don't see any reason why the service couldn't be attended to today itself, or the latest by tomorrow. And I don't have any way to escalate my complaint as well.

Can anyone help me out with the steps to move forward?