Larcade

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Larcade

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December 17th, 2022 13:00

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Aurora R15, issues so far

Here is just a list of issues I've encountered so far:

1. SA (SupportAssist) will cause video and audio stutters randomly.
(Uninstalling SA fixed this issue)

2. A split-second static noise when the system goes from no sound to sound. This doesn't always occur but it is annoying when it does. I am using the latest sound driver downloaded from the Dell website.

3. Performance power option missing from Windows and AWCC (Alienware Command Center). You can see it from this JustIN Tech Tips Youtube

4. Strange video tearing when streaming and video playback on certain things.
(Power management mode set to "Prefer maximum performance under NVIDIA Control Panel fixes this issue)

I contacted another user on Reddit with the same Aurora R15 configuration and funny enough he is also having the same issue.

  • Larcade

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    Posted December 30th, 2022 11:00

    Finally found a workaround for all the listed issues.

    For the sound cut-off issue, here is the fix.

    -Open Device manager, under sound, video and game controllers, right click realtek audio.
    -Select update driver.
    -Click on browse my computer for drivers.
    -Let me pick from a list of drivers available on my computer, then uncheck 'Show compatible hardware'. -Chose Microsoft as the manufacturer, and select High Definition Audio Device version 10.0.22621.608.
    -Click next. Let it install the driver and restart the PC.

    To fix the missing High Performance Power option:

    -open AWCC
    -open CMD as admin
    -type "powercfg /s SCHEME_MIN
    -type "POWERCFG.CPL"
    -make sure high performance is selected
    -go back to AWCC
    -Under the FUSION tab, click NEW PROFILE and then select high performance.
    -Click OK
    -go back to AWCC home page.
    -Click power then select high preformance

     

    But seriously, why there are issues to begin with a 4k rig... I hope Dell will patch it soon.

  • ProfessorW00d

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    Posted December 17th, 2022 13:00

    What is your configuration . . . and what do your thermals look like; relaxed & stressed?

  • Larcade

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    Posted December 17th, 2022 14:00

  • Tesla1856

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    Posted December 17th, 2022 16:00


    @Larcade wrote:

    Here is just a list of issues I've encountered so far:


    1. Support Assist will cause video & audio stutters randomly
    (uninstall SA fixed this issue)

    2. A split-second static noise when the system goes from no sound to sound. This doesn't always occur but it is annoying when it does.
    (I am using the latest sound driver downloaded from the Dell website)

    3. Performance power option missing from Windows and Alienware Command Center.
    (You can see it from this JustIN Tech Tips Youtube)

    4. Strange video tearing when streaming and video playback on certain things.
    (Power management mode set to "Prefer maximum performance under NVIDIA Control Panel fixes this issue)

     

    I contacted another user on Reddit with the same R15 configuration and funny enough he is also having the same issue.


    1. Not surprising, but good trouble-shooting, never-the-less.

    2. sounds like maybe audio-device is powering-down needlessly?

    3. Strange. Are you looking in (Legacy) Control-Panel? If so, I've seen that on recent Windows-11 UltraBooks, but never a desktop. As far as missing from AW-CC, I would not worry (it's Windows that matters).

    4. Try these settings:

    Windows-11 Game-Mode is On (Enabled).
    - Windows Security/ Device Security/ Core Isolation/ Memory Integrity = OFF
    - Control Panel/ Programs And Features/ Turn Windows Features On-Off/ Virtual Machine Platform = OFF
    Windows-11 in Settings/Display/Graphics
    - Set these to High Performance (ie. use the dedicated Nvidia Graphics card)
    - - for Steam, Origin, Epic, XBox App, or any other DRM and/or game Launchers
    - - Fallout-76, World or Warcraft, or any Direct-X game.
    - - Also any programs and Apps that are graphically demanding. 
    Windows-11 in Settings/Display/Graphics/Change Default Graphics Settings
    - Hardware Accelerated GPU Scheduling (HAGS) is DISABLED
    My Nvidia RTX-3080 driver is Game-Ready v511.79 WHQL (DCH)

    NVIDIA Control Panel, 3D settings (for fallout76.exe or your game's main-exe file).
    Vertical Sync.
    - Enable and set to FAST (suppose to stop tearing, but with speed closer to Off than full On ).
    Note: This is for a Non-G-Sync monitor/config.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Larcade

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    Posted December 17th, 2022 17:00

    Thank you for the reply.

    I am just surprised that a $4k+ system has all these issues out of the box.

  • F34R

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    Posted December 17th, 2022 17:00

    I'm not surprised to be honest.  Proprietary system with small testing pool in a short time.

  • Tesla1856

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    Posted December 17th, 2022 21:00


    @fusionxw wrote:

    what does the 

     

    3. Performance power option from balance even do?


    AFAIK, it's just a preset for the Advanced options provided. For one thing (on my systems) it sets Minimum and Maximum Processor Speed both to 100%. So, it's always at full-speed and will Turbo-Boost as needed. Also, tends to set various devices to full-speed and none-to-little Sleeping. However, it's still SpeedSteps and the other related technologies. 

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • ProfessorW00d

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    Posted December 17th, 2022 21:00

    It is a $1.5K system that you paid Dell $0.5K to build for you . . . then you paid an additional $2.0K for the Alienware branding.

  • Tesla1856

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    Posted December 17th, 2022 21:00


    @Larcade wrote:

    Thank you for the reply.

    I am just surprised that a $4k+ system has all these issues out of the box.


    Sure, it would be nice if it was perfect out-of-box.

    Hopefully, those video settings will help (or new drivers soon) ... all the stuff in that machine is very new.

    Personally, I don't see anything too alarming in that list.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • fusionxw

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    Posted December 17th, 2022 21:00

    what does the 

     

    3. Performance power option from balance even do?