bulwin2001

updated

5 years ago

0

711

December 7th, 2021 10:00

Aurora R8, hanging up

I have a new problem in that Alienware is hanging up when I try to open it up.  It brings up the initial opening screen then just shows a rotating circle animation and nothing more.

  • 596

    0

    Posted December 8th, 2021 10:00

    Issue fixed by Dell Online

    Thanks

  • Jesse L (retired)

    10 Wizard

    •

    17898 Posts

    •

    69016 Points

    529

    0

    Posted December 16th, 2021 10:00

    Resolved by performing the following information.

    Downloaded REVO

    Uninstalled and reinstalled the ALWCC

    SFC /scannow corrupt files

    DSM restore health

     

    Jesse L (retired)

  • mattyb3

    7 Practitioner

    •

    1681 Posts

    •

    8370 Points

    614

    0

    Posted December 7th, 2021 14:00

    Are you able to let us know what model you have?

    Try running the system diagnostic by pressing F12 during startup to get into the Boot Menu. The diagnostic should be in here. it will run through your hardware to see if there could be any issues. 

    It could also be a Windows corruption if it passes the pre-boot checks. Try turning it on and do a hard shutdown by pressing the power button down for a few seconds. Do this 3-4 times and it should prompt the Windows Recovery options. If it is corrupted and it can't automatically repair itself then you may have to reinstall Windows and lose all your data so be careful what options you choose.