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Go to SolutionAW3420DW, Amazon, missing back cover/panel
Hello. I have a question for the community. I seem to be at a dead end. I just purchased an AW3420DW from Amazon. It was a returned item that was repackaged and sold at a discount. The AW3420DW arrived and performs flawlessly, as expected. But, the white panel that snaps onto the back and covers the wires was missing from the box.
I contacted Amazon and there wasn't anything that they could do but to refer me to Dell. I contacted Dell tech support and was told that they don't have replacement parts for monitors, which I found to be a bit odd - since this is just a plastic cover that snaps on and off. If it were to break, I would have thought that you could get a replacement. They suggested I contact sales. I contacted Dell sales and was told that they don't sell parts for monitors.
Any suggestions or recommendations about how to get a replacement would be great. It seems ridiculous to return the item just because it's missing a piece of plastic. But the cover is fairly large and noticeable when it's not there. The back of the AW3420DW is the first thing you see when walking into this room so it's not very clean looking with it missing the panel and wires hanging down.
Thanks for any help. I appreciate ya.
Thank you very much for the responses and help. I was kind of hoping that somebody would have one lying around - ya know, maybe from a broken monitor or a returned item. Too bad that the I/O cover can't be purchased as a separate item directly from Dell. I was also hoping that since it's just a cover that can get damaged or go missing, that they may have a box or replacements sitting in some distribution/shipping warehouse somewhere.
I agree that it was somewhat unethical for them to sell the item with missing parts. It was discounted quite a bit but still should come with all the parts. Cords were in the box, but manuals and the cover was missing. Ah well, it's just a cover. I'll keep an eye out on ebay and other forums to see if somebody has one "lying around" that they'd be willing to part with.
Fee free to send me any ideas or recommendations that you may have, if any arise. In the interim, I'll just engineer something. You can go ahead and mark this as resolved and close the case. Thanks again.
Rabbitdude
2 Intern
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509 Posts
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Posted September 20th, 2021 15:00
Dell sells their monitors as an all in one package unit, they don't offer individual part sales
Hello there. I know this is kinda old, but I just ordered like 2 weeks ago the same monitor on Amazon and it comes without the cover too. very similar to you describe it. In my case, they sell it as a NEW item. may I know the name of your seller? thank you
DELL-Chris M
Community Manager
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56891 Posts
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Posted September 19th, 2021 09:00
The agents were all correct, Dell cannot provide an I/O cover. Why, because Dell does not have access to just the I/O cover. The monitor I/O cover is packaged in the box by the manufacturer. In my opinion it was somewhat unethical of Amazon to send you the AW3420DW knowing it was missing parts. You should return it to Amazon. Then purchase a new one directly from Dell. Then you will receive all of the parts.
DELL-Chris M (old account)
#IWork4Dell