UNSOLVED
13 R3, windows died after a failed update, please help
- i use google translate to describe my problem -
During the update, the laptop turned off due to a power failure. After that, I turned on the device and the first error appeared:
1. Startup Repair couldn't repair yout PC (log file: C:\WINDOWS\System32\Logfiles\Srt\StrTrail.txt
- what did i do: opened the console and wrote | chkdsk C:/F /R
- result: found a lot of damaged items, also restored them, but the operation failed and I rebooted the laptop with the hope that I could start
2. After chkdsk, Cannot find enabled boot device/media
- what did i do: thought it was a bios problem, updated bios from 1.8 to 1.15
- result: without changes
3. Decided to use Dell OS Recovery Tool, created an image and decided to start to restore the system. But there was an interesting problem, Recovery flash drive won't start in the same way as images from Windows 10, it just hangs on the windows logo.
- what did i do: a) UEFI to Legasy
b) Secure Boot = enabled \ disabled
c) Legacy Option ROMs = enabled \ disabled
d) F12 - Diagnostics = all points are successful
e) ESC + CTRL = new error ( ROM Image is not loaded and ROM Image update denied )
f) CMOS reset = without changes
4. Windows boot manager suddenly disappeared
I'm stuck on the last step of this problem and I don't know how to solve it. Ideally, restore my system so that my personal files are not corrupted if possible. But for starters, I would like to just run the installation USB flash drive with Windows or OS Recovery Tool.
Plus, I want to note that, to record the Windows image, I used Rufus and the original program from Microsoft to create images. Changed to rufus GPT to MBR, FAT32 to NTFS no change, usb image does not start.USB installer (eternal loading)
968
1
Posted February 13th, 2022 10:00
First of all run diagnostics (tap F12 immediately at boot) and watch for any errors especially HDD/SSD errors. Was the update a Windows only update or was a BIOS update included? The drive is not detected in the boot order and that could be corrupted Windows files. The BCD or MBR could be missing or damaged. This web page has more information on their recovery. And do not use RUFUS to create a bootable installation flashdrive. The Windows media creation tool on this page should be all you need.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
977
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Posted February 13th, 2022 11:00
To create the USB bootable Windows installation media, you will need to create the USB drive using the Microsoft creation tool.
A lot of people make the error of putting the installation ISO image on a bootable USB stick, or extracting all the files from the ISO and using another tool to make the USB stick bootable, rather than using the creation tool to create the USB installation media.
I am not saying that is what you did, but it's a common mistake.
You will need another working windows machine to create the USB installation media using the Microsoft provided tool.
Create Windows 10 installation media.
Once you have that, you can use the one time boot menu by using F12 key during POST, to directly boot from the USB stick.
961
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Posted February 13th, 2022 15:00
@pd993 wrote:
Plus, I want to note that, to record the Windows image, I used Rufus and the original program
No.
Do like @Vanadiel suggests (on a working computer).
Then, F12 on boot and do a One-Time-Boot of that USB-flash-drive.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.932
0
Posted February 14th, 2022 01:00
@JOcean wrote:
First of all run diagnostics (tap F12 immediately at boot) and watch for any errors especially HDD/SSD errors.
@pd993 F12 / Diagnostics = there is no error on the ssd, and all indicators are normal
Was the update a Windows only update or was a BIOS update included?
@pd993 no, it was a normal Windows update, I updated the BIOS later, thinking that it would help me somehow
The drive is not detected in the boot order and that could be corrupted Windows files. The BCD or MBR could be missing or damaged.@pd993 I agree with you, this is the main problem, but for starters, I would start the usb image. And then I'll get the instructions from the link.
And do not use RUFUS to create a bootable installation flashdrive. The Windows media creation tool on this page should be all you need.
@pd993 OK, I forgot about Rufus.Only here with the Media Creation Tool the same thing, I will attach a screen for understanding.
Diagnostics
Media Creation Tool
929
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Posted February 14th, 2022 01:00
unfortunately the Microsoft Creation Tool does not help(( the same thing, eternal loading, tried it on legacy in uefi - unsuccessfully.
781
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Posted February 14th, 2022 01:00
does not work
931
0
Posted February 14th, 2022 01:00
Thanks for your time, I'll try your advice.
368
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Posted February 14th, 2022 03:00
same, no change
922
1
Posted February 14th, 2022 03:00
You can also try a CMOS reset by removing and reseating the CMOS battery.
Tesla1856
10 Wizard
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17982 Posts
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71587 Points
981
1
Posted February 13th, 2022 10:00
Looks like the added stress of the update pushed your C-Drive over the edge, and it failed completely.
Since you are a smart-user and have a current backup, I would just clean-install Windows-10. Replace all OS and software, and verify your hardware is still good.
If it can make it through a complete Windows-install, there is a good chance it is fine. Of course, the laptop first needs to pass ePSA Diagnostics. If not, you replace the hardware (C-Drive with a new SSD, etc. ) and try again .
https://www.dell.com/community/XPS-Desktops/XPS-8940-new-out-of-the-box-intermittent-crashes/m-p/8142183/highlight/true#M68592
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.