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Akbar78

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9 years ago

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Akbar78

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March 2nd, 2018 18:00

Alienware 17 R4 stuttering/freezing

Hi,

There is a annoying problem with laptops which have Intel Graphic + GTX 10 series, mine is Alienware 17 R4 (Intel HD Graphics 630 + NVIDIA GTX 1060). The problem is, whenever you try to do some actions on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

  • Right click on desktop
  • Left click on battery-icon in task-bar
  • Opening Chrome-browser
  • Opening Windows Image Viewer (app + classic Foto viewer)
  • Opening system control panel
  • Provocation any animation on task bar (e.g. thumbnail-preview, ...)
  • Loading a new tab in Firefox

When I disable GTX 1060 the problem is gone but what's purpose of buying a gaming laptop when I can't use it's GPU.

 

People have posted the issue to NVIDIA, Intel and Microsoft with no resolution till now, I hope Dell do some thing about it.

https://forums.geforce.com/default/topic/969274/very-annoying-issues-with-a-gtx-1060-laptop-/

https://communities.intel.com/thread/119093

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mobile-gtx-1060-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e

Thanks

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