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Randitto

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8 years ago

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Randitto

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December 6th, 2018 10:00

Alienware 17R5

I’m trying to figure out why my order keeps getting delayed I get this explanation that it’s parts there waiting on considering I should have had my laptop a couple of weeks ago this is very concerning. This is for my 10 year old it’s his first real gaming laptop for Christmas. My experience so far with Dell has been disappointing at best at this point. I hope this gets resolved soon. So my son can get his computer. I’m hoping you all have some insight as to how to resolve this situation 

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  • Eimy_B

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    Posted December 7th, 2018 10:00

    Hi @Randitto,

    We're very sorry for the experience you have had so far. New systems are in a high demand and that's the reason why we're having delays.

    Please send me a private message with the order number, so I can review your case.