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wuju989

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6 years ago

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wuju989

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4 Posts

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April 12th, 2021 13:00

Alienware keyboard/mouse, AWCC stuck white screen

Hi everyone,

I just received alienware mouse keyboard and headset as gift from my employer, and i have tried to install alienware command center but its stuck on white screen with alienware logo on, after 1-2min window close down with no error shown. 

I have searched on google, i found one YouTube video on AW channel that is showing to download ACC from ms store but there is no such a think.

System is windows 10 64, 

Thank you in advance.

  • mattyb3

    7 Practitioner

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    1681 Posts

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    Posted April 12th, 2021 18:00

    Hello, click the Support tab of this website and search for your keyboard/mouse where it says Browse all Products. Then select Electronics and Accessories and then PC and Tablet Accessories. Find the model of your item and select it and then go to Drivers and Downloads. You will find the right Command Center Application here. Download and Install this version.

    It should be the same version for your mouse and keyboard

  • wuju989

    1 Rookie

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    4 Posts

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    Posted April 13th, 2021 07:00

    Hi,

     

    That not working for me, any other software (steelseries, hyperx and logitech etc) working just fine.