Hi @alal19808 welcome to this user to user discussion forum. This is not Dell Support. 

Thank you for video that clearly shows problem. This graphics intensive application is struggling to work on your system. Hopefully all other applications are closed when using Magix Vegas Pro 18 Video editing software. There is difficulty in managing many temporary graphic files. Please increase physical RAM to fast 64GB and perhaps get Windows 10 to use virtual RAM. (I would normally recommend using the small M.2 2230 slot, and installing ultrafast NVMe card as your dedicated virtual RAM, but Area-51m R2 does not have a third motherboard M.2 2230 slot.)  

Support for Alienware Area-51m R2, Memory is for Dell Warranty configuration. Other OEM databases say 64GB RAM has been tested and works. Search internet for claims that specific OEM 128GB RAM works. 

Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.

Thanks for the quick response. I tried rebooting and launching Vegas without my normal procedure of having Lightroom, Photoshop and other apps running at the same time.  Alas... the problem remains.

I went to Task Manager and see that Vegas seems to be using only a small portion of the 32GB of installed RAM.  My next test is to install Vegas Pro on an older/slower/16GB (Lenovo) laptop and see if I have the problem there. (that may take a bit of time).

...Jerry

Okay, I installed Vegas 18 on my Lenovo Laptop and it works fine. Specs as follows:

Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
Installed memory (RAM): 16.0 GB (15.9 GB usable)
GPU: Nvidia 1050 GTX Ti 4GB Memory Nvidia Studio Driver 471.68

So... since a much slower computer seems to run the program just fine, I doubt that the problem is related to Alienware performance.

...Jerry

Hi @alal19808 thank you for sharing update. 

Comparing Vegas performance on two different laptops was a good decision. It seems that the Alienware Area-51m R2 laptop's OS(C:) boot drive has a file problem. Please run Check Disk to look for and automatically fix any file problems on the OS(C:) boot drive. 

Please share an update on progress, so that other users derive benefit from your experience. Thank you. 

Okay, haven't done a Chkdsk in a while so that's a good thing to do. The only thing it found was a "Correcting errors in the Volume Bitmap" when checking free space - which was corrected. While I was at it, I ran a sfc /scannow which was also uneventful.

Needless to say, my problem continues.

...Jerry

Something completely dumb to ask is have you tried moving the file from your Lenovo that has Vegas 18 to the Alienware to see if that works via usb?

---

@Alienware Area-51 ALX 2006 wrote:

Something completely dumb to ask is have you tried moving the file from your Lenovo that has Vegas 18 to the Alienware to see if that works via usb?

---

I always like to hear "completely dumb" suggestions as I don't know how many times I've overlooked something equally "dumb". However, in this case, the file (i.e. Vegas project) cannot be the problem as the problem is with the display of the user interface and occurs with no files (projects) open.

Thanks for the suggestion,
...Jerry

Oh makes sense but for further clarification because my brain kinda doesn’t understand stuff very well sometimes but I mean completely uninstalling Vegas 18 from the Alienware and using the Lenovo application Vegas 18 to be moved to the area 51m.

---

@Alienware Area-51 ALX 2006 wrote:

Oh makes sense but for further clarification because my brain kinda doesn’t understand stuff very well sometimes but I mean completely uninstalling Vegas 18 from the Alienware and using the Lenovo application Vegas 18 to be moved to the area 51m.

---

1. I have completely uninstalled and re-installed the app on my Alienware without success.
2. I'm not sure I understand how to move a Windows application from one computer to another as the installation on the 1st computer includes references to the first computer's hardware, registry entries and various configuration files. I have no idea how to trace down all the details.

Thanks again,
...Jerry