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Solved!
Go to SolutionAW610M, mystery, bug in AWCC?
I bought this AW610M mouse from Alienware. Firmware of the USB-Receiver and the mouse are up to date from the Dell support page.
In Alienware Command Center and directly in Windows 10 you can choose after which time limit in idle the display would turn off and the computer would go into stand by / sleep mode.
This works perfectly fine when the AW610M is not plugged into any USB Port, no matter if it is connected via cable or USB Bluetooth receiver. Display turn off /Sleep mode will also work with my older Logitech mouse connected via USB Bluetooth receiver.
But when the computer is connected to the AW610M either way, the display will randomly turn off but turn on again after a while (sometimes 2 sec, sometimes several minutes) and the computer will never ever go into sleep mode.
I have tested very many scenarios until now with my current Area-51m R2. I reinstalled Windows and Command Center, I changed timings in AWCC and in Windows directly, I deleted wake rights of the mouse in Windows power management, I deactivated any USB wake acceptance and I even tested this mouse with two more Area-51m R1 and one HP notebook. And everywhere it will install AWCC via Windows Store for mouse setup and these three computer will also never go into standby with the mouse connected.
So I thought maybe the computer thinks I am moving the mouse because the laser might be buggy, why I let it connected but turned it off at the bottom and I can’t believe it: The computers still won’t switch to stand-by.
After disconnecting the USB cable or USB receiver, either way, they will act like expected again. And as I said above, this also works perfectly fine with a Logitech mouse connected.
Is this a problem with this mouse? OR, and that is what I assume, an issue/bug with the Alienware Command Center Software, especially AWCC BackgroundServer, maybe? Because: Wenn I stop the process in Task manager, I won’t be able to adjust Power Settings in Command Center anymore, but the computer will switch into sleep mode even if the Alienware mouse is connected.
