My new M17 R3 won't charge when plugged in, regardless via AC or USBC. In BIOS, it can detect the correct wattage of input power. Just not charging. Tried all the troubleshooting on Dell's suggestion page but no luck. Had to send back to Dell.

Anyone got similar issue and knows why?

Btw, the timeline of my experience

• 27/05 - order placed
• 17/06 - delivered
• 19/06 - battery won't charge
• 23/06 - dell collected it
• 09/07 - dell returned it without any service
• 12/07 - the faulty system is still with me