I am having an odd issue that I am hoping is software. When my laptop sits for around 20 seconds, and I start typing, my second keystroke is not registered. If I am actively using the keyboard, all keystroke work perfectly. It is not one specific key. I have done the Cherry Firmware update and the BIOS update. I have struggled to find a similar issue online. Any direction is greatly appreciated.
I did method 2 in the link you posted and narrowed it down to one of the USB Root Hub (usb 3.0). Once I turned off the "allow this computer to turn off this device to save power" it appears to have fixed it. I will use it for a couple days and then mark it as solved. Thanks for the help! Let's hope it sticks!
I have been talking with Dell support. So far we have not diagnosed the issue but I think we are getting close. I did a clean install of Windows (not the Dell service tag Windows install) and it fixed the issue. However, once installed I had no drivers. I installed a network driver and allowed Windows to update driver and run standard windows updates. Once the updates finished, the issue was back. I am probably going to reinstall Windows and manually install all drivers myself to see if it's the driver or a windows update. If I figure it out I'll update.
It did not. I have also been rolling back drivers, and that also did not help. I emailed Dell support agent I had originally spoke with and they are supposed to be getting some additional help diagnosing it.
mogun
2 Posts
2437
1
Posted January 26th, 2022 08:00
No I have only tried the built in keyboard.
Try this:
https://thegeekpage.com/usb-selective-suspend/
Specifically method 2.