Hello everyone

We took back an CX4-120 from a customer site. Our hardware technician did a restore of the image which was located already on the system (via CLI).

But since then we are not able to ping the IP address of any component except of the service port 128.221.2.250! Could if be that the configuration is lost due to this action?

We setuped an PPP connection by serial connection and we received an IP address and are able to connect by SSH to 192.168.1.1 also the login is working fine.

But opening 192.168.1.1/setup in a browser is not working so I've checked naviseccli -getagent and it tells me the management service is not working. I tried then tu shutdown both SPs by navseccli -h -rebootSP command but it tells me the SP is not reachable (I assume this action also requires that the management service is running).

At the end we powerd down the system by the phyiscal buttons and booted it again but the same issue like before. Does anyone of you guys have an idea how to bring up the management service again????

Thank you so much