UNSOLVED
Checking my order
Hi. I have ordered a del inspiron 7000 friday last week without using dell account. I got rejected for the first payment because I did not notice my bank balance is not sufficient. So that dell offers me paying by EFT. I did it sucessfully; however, since that day, I did not get any update for my order and i also could not find my IRN on the system. What should I do now? Thanks
DELL-Cares
Moderator
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27821 Posts
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Posted September 7th, 2020 10:00
Hi,
I'm sorry about the late response caused due to spike in volume.
This is not the experience we would want our customers to go through. Do not worry, we are here to help. I request you to direct message us the proof o payment along with your phone number, region, registered owner's name and email ID so that I can have my internal team look into this for us.
Regards,
Pamyaphi
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice
HieuUong
3 Posts
144
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Posted September 7th, 2020 06:00
This issue has not been solved. I just want to get refund as it has been 2 months now. Anyone here can help me out? I am hopeless................