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November 6th, 2022 11:00
Dell Customer Support
I received notice that Dell is shipping the 12 monitors I ordered to an address we haven't used in 16 years. In an attempt to redirect or return the shipment, Dell support has given me the absolute worst run around over the past two days, without success. I simply can't think of another organization with worse customer service, including the Federal Government.
DELL-Cares
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27821 Posts
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Posted November 8th, 2022 01:00
Hi,
Thank you for writing to us here about the order heading toward the wrong address. I will be unable to do much in this case without any order details.
Request you to share the order number & registered name used on the order for verification reasons via PM along with the correct address where the items should get delivered in the first place.
I'll have this checked & help you with the details.
-Anita
#IWork4Dell
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DELL-Cares
Moderator
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27821 Posts
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679 Points
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Posted November 7th, 2022 05:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice