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Fat turtle
3 Posts
0
767
April 4th, 2019 08:00
Looking to ditch under-performing XPS
I contacted Dell 2 days ago regarding my XPS 15 I purchased brand new in September of last year (2018). I am VERY unsatisfied with this laptop as it often crashes on me, fails to boot up, has horrible Wifi connectivity issues, and an incredibly depleted battery life. I contacted tech support to inform them of my current situation and seeing as how my laptop is less than 6 months old and is already falling apart (despite me taking great care of it), I'd like to see about returning this XPS to upgrade for a better model computer for which I'm willing to pay. I was informed to contact the sales team, which I did. The agent informed me she would arrange her supervisor to email me "soon". It has been 48 hours now. How should I go about this?
Fat turtle
3 Posts
637
0
Posted April 5th, 2019 10:00
sent you a message
Dell-SreejithR
6 Operator
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3399 Posts
657
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Posted April 4th, 2019 13:00
Thank you for your message. I apologize for the inconvenience caused. I will be glad to investigate this for you.
Have you received an email from the customer agent about the refund?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag