Hi there

I recently ordered a monitor from Dell with next day delivery. The order was placed on the 2nd of December and scheduled for delivery on the 3rd. It is now the 20th and I am still no closer to having the monitor.

I appreciate that it would appear that UPS are to blame for the loss of the original package, however, my order is with Dell and realistically over 2 weeks with no real update from Dell is ridiculous, I have spoken with customer service representative multiple times and the only update I get is that they are chasing up with the relevant team and will update me as soon as possible.

How can it be that hard to deliver me a new monitor? Please could someone look into this and get back to me as soon as possible.