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AngryLlama
3 Posts
0
225
July 21st, 2020 03:00
Notebook Return
I'm trying to return a notebook that was delivered damaged and so far as I can see nobody has even got as far as reading the return request. Just how long does this process take? Ship replacement out, email me a returns label, and have a quite word with both the person who packed it for shipping and the courier for leaving it outside all weekend!
AngryLlama
3 Posts
165
0
Posted July 22nd, 2020 00:00
So on your order tracking page is a link that says "Return Order", click on that and you get a dedicated form where you can say why - damaged/wrong etc. This generates a service request number on screen but seemingly you never get a copy of it in your email, its like it never happened and your request seemingly gets ignored/forgotten.
Click "Contact Customer Support" instead, fill that form in, SR number is created and... drum roll please...
Confirmation email actually appears! Now will a human bother to follow up I wonder?