I understand that there are delays and shortages. I ordered a computer on November 18, and the estimated ship date was February 17. We now have an employee sitting here without a computer to work on.

I have written two support requests asking for updated information on the status of my order. Both requests were closed with no communication. Again, I understand if there are shortages - but I need to know an expected date and what is slowing my order down. How do I get some communication from Dell?