Hi. I ordered dell inspiron 15 7577 2 weeks ago and since December 5 the laptop is still at "shipment created" status. Is this normal? My expected delivery date is December 20. Should I call purolator?

Also, do they contact customers at any point in this process? I'm using a pay as you go phone and it's out of credits right now. Is there any reason to worry? I don't want any late deliveries...

Thanks in advance